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Operational Effectiveness Mgr- Full Time

In United States

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Operational Effectiveness Mgr- Full Time   

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JOB TITLE:

Operational Effectiveness Mgr- Full Time

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Atlanta, GA | Boston, MA | Chicago, IL | Cleveland, OH | Dallas, TX | New York, NY | Newport Beach, CA | Overland Park, KS | Salt Lake City, UT | Tampa, FL United States

JOB DESCRIPTION:

ABOUT THE JOB This position will lead business initiatives within Commercial Mortgage Group (CMG) to grow revenue, improve operational efficiencies and minimize risk. This role will research, recommend, and implement enhancements to business processes and systems through a deep understanding of CMG functions and strategic goals. Effective collaboration with peers and various support partners from across the bank including Corporate Center and Enterprise Technology is required to meet business objectives. Emphasis will be made to move the organization towards a metrics driven and fact-based assessment model. ESSENTIAL JOB FUNCTIONS • Develop, manage, and successfully implement a plan for process improvements and system enhancements consistent with the business objectives of the line of business. The plan should be forward looking for 12-36 months and incorporate near term objectives and aspirational goals. (soften) • Jointly accountable with executive sponsor to establish and execute CMG operational initiatives with a focus on expansion of business capabilities, operational efficiency, and risk management. • Research, recommend, manage, and jointly implement system enhancements and technology solutions that support strategic business goals and provide CMG a competitive advantage. • Support business initiatives (i.e., sourcing, process, and technology improvements) within CMG and partner with Corporate Bank peers. • Participate in the execution of sourcing strategies within the CMG business and reporting on business initiatives, performance related to performance SLAs, operational metrics, HR metrics and financial savings to executive management. • Responsible for leading the information management and reporting activities to support business insights and deliverables. Activities include developing and working with various reporting technologies and platforms to build management and operational reports, dashboards, and scorecards. • Responsible for overseeing system support activities which include evaluating, testing, and implementing new software releases across CMG. • Responsible for overseeing the financial analysis and reporting initiatives for CMG. This includes general ledger reconciliations, resolution of loan-level revenue variances and revenue projection analysis. • Responsible for supporting regulatory reporting for HMDA, Reg B and Community Reinvestment Act (CRA). • Coordinate cross-functional teams of support partners across Compliance, Operational Risk, Audit, IT, Corporate Info Security, Legal, HR, Training, and Change Management in executing and managing technology and global sourcing initiatives within the overall risk framework • Participate in SOW negotiations, analysis of key drivers, sourcing governance, and contract management process • Champion organizational change and develop strategies, programs, and interventions to deal effectively with organizational change management • Create and contribute to a community of interest for sharing knowledge and lessons learned REQUIRED QUALIFICATIONS Bachelor's Degree (Business, Finance, or related field) 5-7 years of operational experience 3-5 years of project/process management and leadership experience Hands on experience in large scale business process reengineering experience and outsourcing Ability to present complicated analytical material in concise and compelling manner.  Strong problem-solving skills – both conceptual and analytical Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships with various departments and support partners including coordinating multiple resources to support initiatives Demonstrated consultative abilities Polished verbal and written communication abilities, evidenced by a track record of effectively communicating with executive and senior management Advanced collaborator and facilitator Balanced blend of business acumen, technical aptitude, and operational excellence Proven research, project management and reporting skills PREFERRED QUALIFICATIONS Real estate lending or servicing experience strongly preferred Six Sigma Certification Exposure and Experience in working in an Agile Environment Masters degree in financial services related field Project Management Professional Certification (PMP) Competencies and Skills Accountability: Keeps promises and honors commitments; Accepts responsibility for mistakes and failures and learns from them; Honors commitments and demonstrates open, honest communication. Effective Collaboration: Identifies and involves the right stakeholders to make decisions and maximize results; Readily shares information, knowledge, best practices, and ideas with teammates; Leverage's opportunities and capabilities across the team to accomplish goals; Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees. Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Developing Self: Take ownership of your personal development plan and seek opportunities to further develop your professional effectiveness.   

Position Details

POSTED:

Nov 29, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16590528824608124

LOCATION:

United States

CITY:

Atlanta, GA | Boston, MA | Chicago, IL | Cleveland, OH | Dallas, TX | New York, NY | Newport Beach, CA | Overland Park, KS | Salt Lake City, UT | Tampa, FL

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Operational Effectiveness Mgr- Full Time    Apply

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ABOUT THE JOB This position will lead business initiatives within Commercial Mortgage Group (CMG) to grow revenue, improve operational efficiencies and minimize risk. This role will research, recommend, and implement enhancements to business processes and systems through a deep understanding of CMG functions and strategic goals. Effective collaboration with peers and various support partners from across the bank including Corporate Center and Enterprise Technology is required to meet business objectives. Emphasis will be made to move the organization towards a metrics driven and fact-based assessment model. ESSENTIAL JOB FUNCTIONS • Develop, manage, and successfully implement a plan for process improvements and system enhancements consistent with the business objectives of the line of business. The plan should be forward looking for 12-36 months and incorporate near term objectives and aspirational goals. (soften) • Jointly accountable with executive sponsor to establish and execute CMG operational initiatives with a focus on expansion of business capabilities, operational efficiency, and risk management. • Research, recommend, manage, and jointly implement system enhancements and technology solutions that support strategic business goals and provide CMG a competitive advantage. • Support business initiatives (i.e., sourcing, process, and technology improvements) within CMG and partner with Corporate Bank peers. • Participate in the execution of sourcing strategies within the CMG business and reporting on business initiatives, performance related to performance SLAs, operational metrics, HR metrics and financial savings to executive management. • Responsible for leading the information management and reporting activities to support business insights and deliverables. Activities include developing and working with various reporting technologies and platforms to build management and operational reports, dashboards, and scorecards. • Responsible for overseeing system support activities which include evaluating, testing, and implementing new software releases across CMG. • Responsible for overseeing the financial analysis and reporting initiatives for CMG. This includes general ledger reconciliations, resolution of loan-level revenue variances and revenue projection analysis. • Responsible for supporting regulatory reporting for HMDA, Reg B and Community Reinvestment Act (CRA). • Coordinate cross-functional teams of support partners across Compliance, Operational Risk, Audit, IT, Corporate Info Security, Legal, HR, Training, and Change Management in executing and managing technology and global sourcing initiatives within the overall risk framework • Participate in SOW negotiations, analysis of key drivers, sourcing governance, and contract management process • Champion organizational change and develop strategies, programs, and interventions to deal effectively with organizational change management • Create and contribute to a community of interest for sharing knowledge and lessons learned REQUIRED QUALIFICATIONS Bachelor's Degree (Business, Finance, or related field) 5-7 years of operational experience 3-5 years of project/process management and leadership experience Hands on experience in large scale business process reengineering experience and outsourcing Ability to present complicated analytical material in concise and compelling manner.  Strong problem-solving skills – both conceptual and analytical Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships with various departments and support partners including coordinating multiple resources to support initiatives Demonstrated consultative abilities Polished verbal and written communication abilities, evidenced by a track record of effectively communicating with executive and senior management Advanced collaborator and facilitator Balanced blend of business acumen, technical aptitude, and operational excellence Proven research, project management and reporting skills PREFERRED QUALIFICATIONS Real estate lending or servicing experience strongly preferred Six Sigma Certification Exposure and Experience in working in an Agile Environment Masters degree in financial services related field Project Management Professional Certification (PMP) Competencies and Skills Accountability: Keeps promises and honors commitments; Accepts responsibility for mistakes and failures and learns from them; Honors commitments and demonstrates open, honest communication. Effective Collaboration: Identifies and involves the right stakeholders to make decisions and maximize results; Readily shares information, knowledge, best practices, and ideas with teammates; Leverage's opportunities and capabilities across the team to accomplish goals; Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees. Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Developing Self: Take ownership of your personal development plan and seek opportunities to further develop your professional effectiveness.   


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