Operations Professional Cary NC Apply
Expected role activities:
For our customers:
Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of products and services.
Work closely with cross-functional teams to ensure a positive customer experience.
Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
Support on-site customer facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
Document customer satisfaction issues and escalate through appropriate channels.
Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.
For our customers:
Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of products and services.
Work closely with cross-functional teams to ensure a positive customer experience.
Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
Support on-site customer facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
Document customer satisfaction issues and escalate through appropriate channels.
Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.
Required Knowledge/Skills, Education, and Experience:
2-5 years' experience in a customer relationship related role, in a fast-paced environment
Positive attitude and passion for customer service.
Superior follow-through and time management skills
Mastery of time management, Critical thinking, and problem-solving skills
Be a self-starter with attention to detail and ability to learn quickly and efficiently
Ability to work with minimal guidance and supervision
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue. Strong PC skills (MS office software like Work, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required
2-5 years' experience in a customer relationship related role, in a fast-paced environment
Positive attitude and passion for customer service.
Superior follow-through and time management skills
Mastery of time management, Critical thinking, and problem-solving skills
Be a self-starter with attention to detail and ability to learn quickly and efficiently
Ability to work with minimal guidance and supervision
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue. Strong PC skills (MS office software like Work, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required
Preferred Knowledge/Skills, Education, and Experience:
3+ years of practical Customer Support experience supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player with cross-functional teams.
An interest in solving problems that don't have obvious solutions.
3+ years of practical Customer Support experience supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player with cross-functional teams.
An interest in solving problems that don't have obvious solutions.
