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Optometry Manager or Practice Manager

In United States

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Optometry Manager or Practice Manager   

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JOB TITLE:

Optometry Manager or Practice Manager

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Los Angeles, 90046, CA United States

JOB DESCRIPTION:

 

Job Description

 

Formed in 2018, Total Vision is a team of talented and respected eye care professionals in partnership with a management team that has expertise in leading the operations of optometry practices. Together, we have built a platform that simplifies and streamlines business operations and allows our doctors to continue to deliver outstanding patient care.

 

Total Vision continues to expand our footprint throughout California by partnering with optometrists that align with our goals and values. Our leaders knew early on that developing strong core values was the key to our success and continued growth. These values are critical to the culture that we continue to build upon:

 

● Build Passionate Teams Empowered To Be The Best

● Embrace Change To Exceed Our Patients Needs

● Strengthen Relationships With Every Encounter

● Trust, Integrity, And Inclusion Is How We Lead

 

This position is primarily responsible for the oversight of the administrative duties at the local practice level.

 

The Optometry Practice Manager will establish high standards of performance and operational excellence through leading their team, building high-performing talent, and adherence to all policies and procedures. 

 

RESPONSIBILITIES:

  • Responsible for all Insurance verification (Medical & Vision)
  • Completes and oversees appointment scheduling including filling open time slots, preparing patient files and completing the scanning/fax/emails duties.
  • Completing Contact lens orders & and collecting Payments from patients
  • Responsible for End of day closing and reconciliation, including Vision Therapy. Submit statement and invoices to Bill.com
  • Responsible for daily fee slip adjustment and corrections, Check Deposits and credit card deposits and management of patient refunds.
  • Serves as the escalation point for all patient complaints.
  • Responsible for on-boarding new Team Members including training on practice management software, Dayforce and daily responsibilities.
  • Responsible for the management of the frame inventory including the completion of the monthly inventory process
  • Responsible for managing the Team Member schedule, including review and approval of Team Member time off requests.
  • Serves as the single point of contact to the Support Center staff – helps facilitate resolutions for the practice.
  • Lead consistent morning huddles and weekly team meetings.
  • Coaching and conducting 1:1 for patient care coordinators and technicians
  • Drives Team Members to improve patient journey resulting in increased revenue, increasing productivity and reducing practice expenses.
  • Lead, teach and coach financial acumen focused on continued growth and employee development
  • Partnership with Managing doctor to lead best patient experience, team member experience and achieving financial expectations.
     

REQUIRED SKILLS:

  • Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
  • Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
  • Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
  • Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
  • Proficiency in utilization of automated equipment and systems standard to the optometry industry.
     

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination critical. Employee is subject to inside environmental conditions. Employee's schedule could include after hour projects, as needed. Travel, as needed.

 

Position Details

POSTED:

Jan 12, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S166199052865412807

LOCATION:

United States

CITY:

Los Angeles, 90046, CA

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Optometry Manager or Practice Manager    Apply

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<p> </p> <p style="line-height:1.38"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Job Description</span></span></span></span></span></span></p> <p> </p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Formed in 2018, Total Vision is a team of talented and respected eye care professionals in partnership with a management team that has expertise in leading the operations of optometry practices. Together, we have built a platform that simplifies and streamlines business operations and allows our doctors to continue to deliver outstanding patient care.</span></span></span></span></span></span></p> <p> </p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Total Vision continues to expand our footprint throughout California by partnering with optometrists that align with our goals and values. Our leaders knew early on that developing strong core values was the key to our success and continued growth. These values are critical to the culture that we continue to build upon:</span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none"> </span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">● Build Passionate Teams Empowered To Be The Best</span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">● Embrace Change To Exceed Our Patients Needs</span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">● Strengthen Relationships With Every Encounter</span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">● Trust, Integrity, And Inclusion Is How We Lead</span></span></span></span></span></span></p> <p> </p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">This position is primarily responsible for the oversight of the administrative duties at the local practice level.</span></span></span></span></span></span></p> <p> </p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">The Optometry Practice Manager will establish high standards of performance and operational excellence through leading their team, building high-performing talent, and adherence to all policies and procedures. </span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none"> </span></span></span></span></span></span></p> <p style="line-height:1.38"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:700"><span style="font-style:normal"><span style="text-decoration:none">RESPONSIBILITIES:</span></span></span></span></span></span></p> <ul> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Responsible for all Insurance verification (Medical & Vision)</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Completes and oversees appointment scheduling including filling open time slots, preparing patient files and completing the scanning/fax/emails duties.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Completing Contact lens orders & and collecting Payments from patients</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Responsible for End of day closing and reconciliation, including Vision Therapy. Submit statement and invoices to Bill.com</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Responsible for daily fee slip adjustment and corrections, Check Deposits and credit card deposits and management of patient refunds.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Serves as the escalation point for all patient complaints.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Responsible for on-boarding new Team Members including training on practice management software, Dayforce and daily responsibilities.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Responsible for the management of the frame inventory including the completion of the monthly inventory process</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Responsible for managing the Team Member schedule, including review and approval of Team Member time off requests.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Serves as the single point of contact to the Support Center staff – helps facilitate resolutions for the practice.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Lead consistent morning huddles and weekly team meetings.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Coaching and conducting 1:1 for patient care coordinators and technicians</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Drives Team Members to improve patient journey resulting in increased revenue, increasing productivity and reducing practice expenses.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Lead, teach and coach financial acumen focused on continued growth and employee development</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Partnership with Managing doctor to lead best patient experience, team member experience and achieving financial expectations.</span></span></span></span></span></span><br /> <span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none"> </span></span></span></span></span></span></li> </ul> <p style="line-height:1.38"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:700"><span style="font-style:normal"><span style="text-decoration:none">REQUIRED SKILLS:</span></span></span></span></span></span></p> <ul> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.</span></span></span></span></span></span></li> <li aria-level="1" style="list-style-type:disc"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Proficiency in utilization of automated equipment and systems standard to the optometry industry.</span></span></span></span></span></span><br /> <span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none"> </span></span></span></span></span></span></li> </ul> <p style="line-height:1.38"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">PHYSICAL REQUIREMENTS:</span></span></span></span></span></span></p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></span></span></span></span></span></p> <p> </p> <p style="line-height:1.38; text-indent:36pt"><span style="font-size:10pt; font-variant:normal; white-space:pre-wrap"><span style="font-family:Arial"><span style="color:#000000"><span style="font-weight:400"><span style="font-style:normal"><span style="text-decoration:none">Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination critical. Employee is subject to inside environmental conditions. Employee's schedule could include after hour projects, as needed. Travel, as needed.</span></span></span></span></span></span></p> <p> </p>


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