Carlsbad, 92008, CA United States

Formed in 2018, Total Vision is a team of talented and respected eye care professionals in partnership with a management team that has expertise in leading the operations of optometry practices. Together, we have built a platform that simplifies and streamlines business operations and allows our doctors to continue to deliver outstanding patient care.

Total Vision continues to expand our footprint throughout California by partnering with optometrists that align with our goals and values. Our leaders knew early on that developing strong core values was the key to our success and continued growth. These values are critical to the culture that we continue to build upon:

● Build Passionate Teams Empowered To Be The Best

● Embrace Change To Exceed Our Patients Needs

● Strengthen Relationships With Every Encounter

● Trust, Integrity, And Inclusion Is How We Lead

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties included answering telephones, scheduling patient appointments per doctor preferences, and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no-show appointments. Also, utilize the practice's recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lenses through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures are determined by practice.

Required Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced environment.
• Ability to multitask, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standards to the optometry industry

Qualifications:

• High school diploma, GED, or equivalent
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required

 Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination are critical. The employee is subject to inside environmental conditions. Employee's schedule could include after-hour projects, as needed. Travel, as needed between practices. Saturday availability is required.