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Principal UC Engineer

In United States

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Principal UC Engineer   

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JOB TITLE:

Principal UC Engineer

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Tampa Dallas, TX United States

JOB DESCRIPTION:

JOB DESCRIPTION: The Principal UC Engineer is responsible for supporting the existing unified communication team's suite of applications that includes Microsoft O365, Five9 contact center, MS Teams voice and video, Zoom Phone and Video Meetings, Ribbon SBC in the cloud, and miscellaneous collaboration applications. Troubleshooting application outages, directing vendor focus, and working with fundamental networking traffic flow issues are a must. Provide expertise, oversight and direction for multiple projects. Ensure the application meets the business requirements and validate usability as an end user of the application. Requires in-depth knowledge of the SaaS implementation lifecycle, leadership skills and the ability to work well with both internal business clients and other IT technical departments and groups. RESPONSIBILITIES: MS Teams Voice vs Zoom Phone PoC and implementation. Implement Session Border Controller (SBC) in the Cloud services. Propose Internal User Phone DID provisioning automation and E911 coverage. Propose and Implement latest Contact Center as a Service applications such as Ring Central, Talkdesk, AWS Connect. Investigate, Propose, and Implement new initiatives to features and functionalities in Microsoft 365 offerings such as Mesh. Perform periodic duties such as On-call rotation, pass internal audit of UC applications, disaster recovery exercises of UC applications such as Ribbon session border controllers, Five9 contact center. Develop and configure Intune and Azure AD application policies to control access to new SaaS applications. Optimize monitoring alerts on various applications to reduce false positives and noise. Train and mentor more junior team members to ensure operational runbook of applications are accurate. Present PowerPoint decks of new applications and/or products that will benefit client personell. Propose next generation audio/video hardware and features in line with MS Teams and Zoom platforms. QUALIFICATIONS: Minimum of 10 years of related experience Bachelor's degree preferred or equivalent experience Proficient in Network fundamentals of IP address segmentation and traffic flow. Voice and Video conferencing experience with platforms such as Zoom and MS Teams. Certifications in Microsoft Architecture, Azure, AWS is preferred. ABOUT Client:  Our client safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure, and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle. Client proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A client career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Position Details

POSTED:

Oct 05, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16545600377204494

LOCATION:

United States

CITY:

Tampa Dallas, TX

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Principal UC Engineer    Apply

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JOB DESCRIPTION: The Principal UC Engineer is responsible for supporting the existing unified communication team's suite of applications that includes Microsoft O365, Five9 contact center, MS Teams voice and video, Zoom Phone and Video Meetings, Ribbon SBC in the cloud, and miscellaneous collaboration applications. Troubleshooting application outages, directing vendor focus, and working with fundamental networking traffic flow issues are a must. Provide expertise, oversight and direction for multiple projects. Ensure the application meets the business requirements and validate usability as an end user of the application. Requires in-depth knowledge of the SaaS implementation lifecycle, leadership skills and the ability to work well with both internal business clients and other IT technical departments and groups. RESPONSIBILITIES: MS Teams Voice vs Zoom Phone PoC and implementation. Implement Session Border Controller (SBC) in the Cloud services. Propose Internal User Phone DID provisioning automation and E911 coverage. Propose and Implement latest Contact Center as a Service applications such as Ring Central, Talkdesk, AWS Connect. Investigate, Propose, and Implement new initiatives to features and functionalities in Microsoft 365 offerings such as Mesh. Perform periodic duties such as On-call rotation, pass internal audit of UC applications, disaster recovery exercises of UC applications such as Ribbon session border controllers, Five9 contact center. Develop and configure Intune and Azure AD application policies to control access to new SaaS applications. Optimize monitoring alerts on various applications to reduce false positives and noise. Train and mentor more junior team members to ensure operational runbook of applications are accurate. Present PowerPoint decks of new applications and/or products that will benefit client personell. Propose next generation audio/video hardware and features in line with MS Teams and Zoom platforms. QUALIFICATIONS: Minimum of 10 years of related experience Bachelor's degree preferred or equivalent experience Proficient in Network fundamentals of IP address segmentation and traffic flow. Voice and Video conferencing experience with platforms such as Zoom and MS Teams. Certifications in Microsoft Architecture, Azure, AWS is preferred. ABOUT Client:  Our client safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure, and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle. Client proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A client career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.


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