Process lead Apply
Title : Process lead
Location : Beaverton, OR
Duration : CWR
Required Skills/Experience:
Performs process analysis to design or redesign systems work flows to ensure that processes are customer focused, consistent, effective and efficient.
Responsible for the implementation and training planning across multiple sites and documentation of processes.
Able to develop practical and creative solutions to most complex problems, fully addressing systems, rules, procedures, quality, controls, and metrics. Must maintain personal expertise in the technology systems which support the process.
Manages large projects and activities of multiple project teams which may include staff from other organizations and processes. May also be responsible for the management of staff.
Possesses broad knowledge of specific function process.
Must maintain strong personal expertise in the technology systems which support the process.
Presenting Service Mgmt. capability during customer
Creating Process collaterals
Driving improvements by continually improving Service Mgmt. solution proposition
Identifying tasks that can be 'shift-left' to other teams; creating, owning and executing such shift-left strategies
Create use cases and work with CoE to have the use cases implemented in the CoE environment for customer demos
As a Service Mgmt. SME, provide consulting to internal and external customers for Service Mgmt. offerings
Conduct account assessments and drive account transformation
Identify and recommend automation opportunities for solutions and during consulting opportunities
Working with partners to create joint offerings
Significant experience should be in design and implementation of processes and functions including SIAM, ITIL and other ITSM or non-ITSM processes
At least 3 years of experience in CFS solution creation spanning across process and tools (across service management layers) for large and/or complex requirements
Should have experience in designing ITSM Governance
Should have been actively involved in customer presentations/demos.
Experience should reflect effective external and internal stakeholder management skills
Should have handled large/complex service mgmt.. consulting engagements
Should have clear understanding or experience in managing cross-functional services transition & transformation
