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Product Specialist

In United States

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Product Specialist   

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JOB TITLE:

Product Specialist

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

United States

JOB DESCRIPTION:

Role: Product Specialist

Location: Columbus, OH

Please share resumes to

pgo AT THE RATE OF Comtechglobal DOT COM

State Client will do Criminal Background Verifications Do You Agree?

Questions

Description

Question 1

THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE* Are you okay with that?

Complete Description:

Requirement Description: *NOTE: THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE*

The candidate will support The Ohio Department of Commerce's custom and 3rd-party software applications. The ideal candidate will provide advanced support and troubleshooting for a variety of 3rd-party and custom built software applications across multiple technologies.

This position will function as a highly technical application support individual with specific responsibilities that include:

 

  • Monitoring workload for and triaging tickets appropriately to members of multiple teams.
  • Assisting in investigating and resolving tickets assigned to team members.
  • Identifying common support incidents quickly and implementing permanent resolutions effectively.
  • Identifying opportunities for automating fixes to eliminate recurring support need.
  • Identifying supplemental tools to eliminate support need and assist end-users in their work.
  • Leading support projects from inception to completion either as an individual contributor or as part of a team.
  • Managing relationships and support tickets with 3rd-party application vendors.
  • Communicating effectively with users in both IT and the business.
  • Asking questions effectively to obtain information quickly and efficiently in the resolution of support incidents. 

Responsibilities: *NOTE: THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE*

  • Supporting various custom and 3rd-party applications.
  • Resolving support incidents through automation or permanent fixes.
  • Creating and/or configuring resolutions appropriately.
  • Investigating incidents thoroughly to find correct resolutions.
  • Communicating with both IT and business users to gather necessary information on incidents and potential resolutions.
  • Leading any resolution projects from inception to completion.
  • Helping current staff to automate or permanently resolve their support incidents.
  • Documenting all troubleshooting steps taken on resolutions so the steps can be repeated in the future.
  • Designing and maintaining ticket reports.
  • Mentoring of current team members on techniques and tools.
  • Managing and submitting support requests to 3rd-party application vendors.
  • Acting as liaison between the business and 3rd-party application vendors.
  • Designing and maintaining a 3rd-party application release calendar.
  • Leading the upgrading of 3rd-party applications as necessary.

Mandatory Requirements/Time

  • Bachelor's degree in computer science or equivalent technical study/work experience.
  • 5 or more years experience supporting custom applications.
  • 5 or more years experience supporting and updating 3rd-party applications.

Desired Skills

  • Experience writing and executing SQL.
  • Experience coding in scripting languages.
  • Experience QA testing applications.

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16619904252861071

LOCATION:

United States

CITY:

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Product Specialist    Apply

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<p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Role: Product Specialist</b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b>Location: Columbus, OH</b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:black">Please share resumes to</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:black">pgo AT THE RATE OF Comtechglobal DOT COM</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:#222222">State Client will do Criminal Background Verifications Do You Agree?</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:#666666">Questions</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:#666666">Description</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:#666666">Question 1</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:yellow"><span style="color:#666666">THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE* Are you okay with that?</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="background:white"><span style="color:#666666">Complete Description:</span></span></b></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="color:black">Requirement Description:</span></b><span style="color:black"> *NOTE: THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE*</span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="color:black">The candidate will support The Ohio Department of Commerce's custom and 3rd-party software applications. The ideal candidate will provide advanced support and troubleshooting for a variety of 3rd-party and custom built software applications across multiple technologies. </span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="color:black">This position will function as a highly technical application support individual with specific responsibilities that include:</span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b> </b></span></span></p> <ul> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Monitoring workload for and triaging tickets appropriately to members of multiple teams.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Assisting in investigating and resolving tickets assigned to team members.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Identifying common support incidents quickly and implementing permanent resolutions effectively.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Identifying opportunities for automating fixes to eliminate recurring support need.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Identifying supplemental tools to eliminate support need and assist end-users in their work.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Leading support projects from inception to completion either as an individual contributor or as part of a team.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Managing relationships and support tickets with 3rd-party application vendors.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Communicating effectively with users in both IT and the business.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Asking questions effectively to obtain information quickly and efficiently in the resolution of support incidents.</span></span><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b> </b></span></span></li> </ul> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="color:black">Responsibilities: </span></b><b><span style="font-size:12.0pt"><span style="color:black">*NOTE: THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE*</span></span></b></span></span></p> <ul> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Supporting various custom and 3rd-party applications.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Resolving support incidents through automation or permanent fixes.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Creating and/or configuring resolutions appropriately.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Investigating incidents thoroughly to find correct resolutions.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Communicating with both IT and business users to gather necessary information on incidents and potential resolutions.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Leading any resolution projects from inception to completion.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Helping current staff to automate or permanently resolve their support incidents.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Documenting all troubleshooting steps taken on resolutions so the steps can be repeated in the future.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Designing and maintaining ticket reports. </span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Mentoring of current team members on techniques and tools.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Managing and submitting support requests to 3rd-party application vendors.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Acting as liaison between the business and 3rd-party application vendors.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Designing and maintaining a 3rd-party application release calendar.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Leading the upgrading of 3rd-party applications as necessary.</span></span></li> </ul> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="color:black">Mandatory Requirements/Time </span></b></span></span></p> <ul> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Bachelor's degree in computer science or equivalent technical study/work experience.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">5 or more years experience supporting custom applications.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">5 or more years experience supporting and updating 3rd-party applications.</span></span></li> </ul> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><b><span style="color:black">Desired Skills </span></b></span></span></p> <ul> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Experience writing and executing SQL.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Experience coding in scripting languages.</span></span></li> <li class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Experience QA testing applications.</span></span></li> </ul>


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