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Production Services & Synthetic Tools Lead

In United States

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Production Services & Synthetic Tools Lead   

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JOB TITLE:

Production Services & Synthetic Tools Lead

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Richardson, TX | Richmond, VA United States

JOB DESCRIPTION:

Position Summary

 

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Perform platform, health checks, apply patches and assist in upgrading of the platform and agents. Ability to triage and troubleshoot Java/.Net/Oracle applications on back end platform as well. Capable in navigating through a product outage, skilled in identifying performance bottlenecks, spotting anomalous system behavior, and figuring out the root cause of incidents Strong ability for using independent judgment to make sound, justifiable decisions and take action to solve problems. Strong problem solving skills and ability to work independently or in team settings on complex production issues. Participate in On-Call support as needed.

 

 

Required Skills

  • 5+ years of systems engineering experience

  • Experience with one or more Application Performance Monitoring (APM) Tools such as Aternity, Gomez, APM/BPM, Sitescope, VUGen, Introscope, AppDynamics, Dynatrace, GlassBox, Splunk

  • Experience in Windows and Linus Engineering, SQL or Linux Shell Scripting Basic knowledge of Middleware Technologies such as Weblogic, WebSphere, Tomcat

  • Excellent analysis, troubleshooting and problem solving skills

  • Understanding of resource utilization/capacity planning and able to identify performance bottlenecks in a system.

 

Desired qualifications:

 

Bachelor's degree or Master's degree in Computer Science, Engineering or Mathematics Splunk Enterprise Certified Admin Splunk Enterprise Certified Architect

 

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Position Details

POSTED:

Sep 30, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16571232628576351

LOCATION:

United States

CITY:

Richardson, TX | Richmond, VA

Job Origin:

OORWIN_ORGANIC_FEED

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Aug 19, 2017 9am-6pm
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<div> <p><b>Position Summary</b></p> <p> </p> <p><span>Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Perform platform, health checks, apply patches and assist in upgrading of the platform and agents. Ability to triage and troubleshoot Java/.Net/Oracle applications on back end platform as well. Capable in navigating through a product outage, skilled in identifying performance bottlenecks, spotting anomalous system behavior, and figuring out the root cause of incidents Strong ability for using independent judgment to make sound, justifiable decisions and take action to solve problems. Strong problem solving skills and ability to work independently or in team settings on complex production issues. Participate in On-Call support as needed.</span></p> <p> </p> <p> </p> <p><b>Required Skills</b></p> <ul> <li> <p><span>5+ years of systems engineering experience</span></p> </li> <li> <p><span>Experience with one or more Application Performance Monitoring (APM) Tools such as Aternity, Gomez, APM/BPM, Sitescope, VUGen, Introscope, AppDynamics, Dynatrace, GlassBox, Splunk </span></p> </li> <li> <p><span>Experience in Windows and Linus Engineering, SQL or Linux Shell Scripting Basic knowledge of Middleware Technologies such as Weblogic, WebSphere, Tomcat </span></p> </li> <li> <p><span>Excellent analysis, troubleshooting and problem solving skills</span></p> </li> <li> <p><span>Understanding of resource utilization/capacity planning and able to identify performance bottlenecks in a system.</span></p> </li> </ul> <p> </p> <p><b><span>Desired qualifications:</span></b></p> <p> </p> <p><span>Bachelor's degree or Master's degree in Computer Science, Engineering or Mathematics Splunk Enterprise Certified Admin Splunk Enterprise Certified Architect </span></p> <p> </p> <p>Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.</p> </div>


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