Production Services Specialist II Apply
Provide technical and business support to the business on multiple Reconciliation applications and also involves managing Incidents, Releases, and various projects. Responsibilities Include: Handle escalations and drive Incidents end to end including follow-up after resolution for problem management Coordinate with different stakeholders of different departments Investigate and resolve production issues with minimal impact to Users and operations Should automate manual tasks by scripting /programming Handle releases to production, user queries Should provide on call support and if required, need to login for handling issues• Investigate and resolve production issues with minimal impact to Users and operations Should automate manual tasks by scripting /programming Handle releases to production, user queries, etc Should provide on call support and if required, need to login for handling issues Required Skills: UNIX / Linux OS, knowledge of scripting languages – perl and/or pythoin Executing commands to trace orders flow and identify slow/pending orders Analyzing logs using common UNIX syntax and order tracer command set Distributed Networks/Routers/Firewalls Execute trouble shooting commands to identify slow network sessions and bottlenecks Desired Skills: SRE experience, scripting languages such as Python Experience of development life cycle Knowledge of Unix, Windows and databases (SQL, Oracle and Sybase) Experience in investment banking support environment ITIL Certification would be an added advantage
