REMOTE-Brokerage Product Development Manager
Job Summary The Brokerage Product Development Manager provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent relies upon detailed knowledge of customs brokerage regulation and requirement as well as the customs clearance process to maintain/grow customs brokerage revenue. This position works collaboratively with UPS Sales to identify opportunities to expand customer relationships and minimize customer churn. Responsibilities Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition Gathers and shares customs brokerage customer service best practices Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth Provides excellent customs brokerage service to increase customer satisfaction Preferences Maintains organized files and demonstrates an attention to detail Documents specific/accurate information and thoroughly learns a topic Demonstrates a thorough understanding of the functions, regulations and procedures of compliance agencies or governing bodies BASIC QUALIFICATIONS: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer Employer will not sponsor a visa for this or future positions Must have a Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience Where permitted by applicable law, employees must be fully vaccinated for COVID-19 by their date of hire/placement to be considered for employment. Fully vaccinated means two weeks after receiving the second shot for Pfizer and Moderna, or two weeks after Johnson & Johnson Must be a Licensed Customs Broker Must be available for overnight business travel OTHER CRITERIA: Employer will not sponsor visas for position. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
