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REMOTE-Senior Service Desk Technical Support Analyst

In United States

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REMOTE-Senior Service Desk Technical Support Analyst   

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JOB TITLE:

REMOTE-Senior Service Desk Technical Support Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Dallas, TX United States

JOB DESCRIPTION:

This is a "Potential" Contract 2 Hire role. Can work remotely/on-site but need to be on-site for 2 Weeks training in Louisville, KY   Description: What are the applications to be supported? Multi factor authentication Microsoft Applications Office 365 Using applications and how they are supported will be trained on   Soft Skill requirements (team fit/personality requirements) Multi service desk - Globally Latin America, APAC Experience cross culturally - will be working with other cultures Multi-tasking   Job Profile Description Experience in High call volume experience; calls and chats (through managed chat service); strong background in customer service Provides Service Desk Support by, supporting users in diagnosing, reporting and resolving or correcting hardware/software problems. Installs, maintains, and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required. Logs all issues with appropriate documentation as requested by Level II and III support teams. Routes calls to appropriate support teams as per described troubleshooting steps. Monitors and escalates issues until resolution, closure or the appropriate group has accepted. Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

Position Details

POSTED:

Dec 02, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16578432751407422

LOCATION:

United States

CITY:

Dallas, TX

Job Origin:

OORWIN_ORGANIC_FEED

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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REMOTE-Senior Service Desk Technical Support Analyst    Apply

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This is a "Potential" Contract 2 Hire role. Can work remotely/on-site but need to be on-site for 2 Weeks training in Louisville, KY   Description: What are the applications to be supported? Multi factor authentication Microsoft Applications Office 365 Using applications and how they are supported will be trained on   Soft Skill requirements (team fit/personality requirements) Multi service desk - Globally Latin America, APAC Experience cross culturally - will be working with other cultures Multi-tasking   Job Profile Description Experience in High call volume experience; calls and chats (through managed chat service); strong background in customer service Provides Service Desk Support by, supporting users in diagnosing, reporting and resolving or correcting hardware/software problems. Installs, maintains, and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required. Logs all issues with appropriate documentation as requested by Level II and III support teams. Routes calls to appropriate support teams as per described troubleshooting steps. Monitors and escalates issues until resolution, closure or the appropriate group has accepted. Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).


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