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REMOTE::: Solution Architect for contact Center deployments with Amazon (AWS) Connect

In California / United States

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REMOTE::: Solution Architect for contact Center deployments with Amazon (AWS) Connect   

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JOB TITLE:

REMOTE::: Solution Architect for contact Center deployments with Amazon (AWS) Connect

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Mountain View California / United States

JOB DESCRIPTION:

Hi,

I have an urgent role for Remote ::: Solution Architect for contact Center deployments with Amazon (AWS) Connect platform Experience. Please share your Resume if you're interested.

Solution Architect for contact center deployments with Amazon (AWS) Connect platform Experience

Visa Independent FTE Candidates:

Location US any state but flexible to work in PST hours

Range: 150K/yr. + benefits

As a successful candidate, you will serve as a Solution Architect for contact center deployments. You will focus on the high-growth Amazon (AWS) Connect platform!

  • Conduct cloud contact center road map sessions with business leadership, vendor architecture and sales support.
  • Set up pilots and POC for solution evaluations and further migration to production solutions
  • Manage and lead technology mergers as a result of organizational acquisitions
  • Provide technology architecture for migration from on premise to cloud and lead several contact center technology projects from design and technology perspective.
  • Build both learning documents and standard methodologies on AWS cloud solutions.
  • Use agile methodologies (SAFe), including waterfall. Optimize solutions and improve processes for current organization.
  • Suggest solutions such as call back, hybrid EWT. Lead operational automation management and monitoring
  • Lead major technology transformations in contact center and artificial intelligence technologies. Analyze, lead and execute changes for MIPS reduction
  • Lead efforts to achieve platform stability, resiliency and high availability. Provide cost savings though infrastructure and server consolidation

Qualifications

  • 10+ years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
  • Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing is required
  • Experience with Salesforce/Any CRM integration, Java, Python, Linux, MySQL, Siebel CRM, Kibana is helpful
  • Experience with team management, enterprise architecture and technical leadership.
  • Must have handled at least one cloud migration projects in AWS environment and should have worked in on-premise contact center solutions. project and with sizable team
  • Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
  • Banking, Insurance and Education/e-Learning domain experience is helpful
  • Excellent analytical and communication (oral & written) skills
  • Highly self-motivated, quick learner, great teammate, challenge seeker
  • Good leadership and project execution skills, happy to mentor and share knowledge

Thanks,

-

Arun Chauhan

Mobile: +1 484 290 1431

Email: arun.c@tekack.org

URL: https://tekack.org/work/

Position Details

POSTED:

Oct 07, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16174660588722775

LOCATION:

California / United States

CITY:

Mountain View

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

REMOTE::: Solution Architect for contact Center deployments with Amazon (AWS) Connect    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Hi,

I have an urgent role for Remote ::: Solution Architect for contact Center deployments with Amazon (AWS) Connect platform Experience. Please share your Resume if you're interested.

Solution Architect for contact center deployments with Amazon (AWS) Connect platform Experience

Visa Independent FTE Candidates:

Location US any state but flexible to work in PST hours

Range: 150K/yr. + benefits

As a successful candidate, you will serve as a Solution Architect for contact center deployments. You will focus on the high-growth Amazon (AWS) Connect platform!

  • Conduct cloud contact center road map sessions with business leadership, vendor architecture and sales support.
  • Set up pilots and POC for solution evaluations and further migration to production solutions
  • Manage and lead technology mergers as a result of organizational acquisitions
  • Provide technology architecture for migration from on premise to cloud and lead several contact center technology projects from design and technology perspective.
  • Build both learning documents and standard methodologies on AWS cloud solutions.
  • Use agile methodologies (SAFe), including waterfall. Optimize solutions and improve processes for current organization.
  • Suggest solutions such as call back, hybrid EWT. Lead operational automation management and monitoring
  • Lead major technology transformations in contact center and artificial intelligence technologies. Analyze, lead and execute changes for MIPS reduction
  • Lead efforts to achieve platform stability, resiliency and high availability. Provide cost savings though infrastructure and server consolidation

Qualifications

  • 10+ years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
  • Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing is required
  • Experience with Salesforce/Any CRM integration, Java, Python, Linux, MySQL, Siebel CRM, Kibana is helpful
  • Experience with team management, enterprise architecture and technical leadership.
  • Must have handled at least one cloud migration projects in AWS environment and should have worked in on-premise contact center solutions. project and with sizable team
  • Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
  • Banking, Insurance and Education/e-Learning domain experience is helpful
  • Excellent analytical and communication (oral & written) skills
  • Highly self-motivated, quick learner, great teammate, challenge seeker
  • Good leadership and project execution skills, happy to mentor and share knowledge

Thanks,

-

Arun Chauhan

Mobile: +1 484 290 1431

Email: arun.c@tekack.org

URL: https://tekack.org/work/


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