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Risk Advisor/Customer Service Specialist II

In United States

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Risk Advisor/Customer Service Specialist II   

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JOB TITLE:

Risk Advisor/Customer Service Specialist II

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Fort Washington, PA United States

JOB DESCRIPTION:

JOB REQUIRMENT:

  • Life, Accident & Health license required and P&C license required 
  • Demonstrated skills and abilities to be goal-oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Possess excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong MS Office (Word, Excel and PowerPoint) skills required.
  • Reporting tools experience- - Analytical experience; reviewing and analyzing report data
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Strong communication, organizational and interpersonal skills
  •  Ability to work independently and as a team member.

RESPONSIBILITIES:

  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communication via an email management tool
  • Maintain service, quality and timeliness standards
  • Support On the Job Training/new hire onboarding
  • Utilize quality monitoring programs in Sales/Service
  • Support implementation of production standards in Sales/Service and cross department as assigned.
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Interact with other departments on various projects including new programs, products and technology
  • Lead or participate in special projects as needed
  • Prepares and reviews operational reports as needed.

QUALIFICATIONS:

  • Bachelor’s Degree preferred, or commensurate work experience
  • Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products
  • Preferred is a candidate with a minimum of LAH licensing and variable lines product experience.

Position Details

POSTED:

Sep 25, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16542144334292376

LOCATION:

United States

CITY:

Fort Washington, PA

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Risk Advisor/Customer Service Specialist II    Apply

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<p><strong>JOB REQUIRMENT:</strong></p><ul><li><strong>Life, Accident & Health license required and P&C license required </strong></li><li>Demonstrated skills and abilities to be goal-oriented and solve complex issues</li><li>Learn multiple products to support revenue growth for program business</li><li>Possess excellent written communication skills for customer correspondence</li><li>Ability to provide excellent quality service to customers</li><li>Demonstrated ability in handling details and key follow up capability</li><li>Strong MS Office (Word, Excel and PowerPoint) skills required.</li><li>Reporting tools experience- - Analytical experience; reviewing and analyzing report data</li><li>Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion</li><li>Strong communication, organizational and interpersonal skills</li><li> Ability to work independently and as a team member.</li></ul><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Handle inbound and outbound calls via 800 lines</li><li>Respond to customer communication via an email management tool</li><li>Maintain service, quality and timeliness standards</li><li>Support On the Job Training/new hire onboarding</li><li>Utilize quality monitoring programs in Sales/Service</li><li>Support implementation of production standards in Sales/Service and cross department as assigned.</li><li>Determine customer requirements and expectations in order to recommend specific products and solutions</li><li>Interact with other departments on various projects including new programs, products and technology</li><li>Lead or participate in special projects as needed</li><li>Prepares and reviews operational reports as needed.</li></ul><p><strong>QUALIFICATIONS:</strong></p><ul><li>Bachelor’s Degree preferred, or commensurate work experience</li><li>Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products</li><li>Preferred is a candidate with a minimum of LAH licensing and variable lines product experience.</li></ul>


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