Fort Washington, PA United States

JOB REQUIRMENT:

• Life, Accident & Health license required and P&C license required 
• Demonstrated skills and abilities to be goal-oriented and solve complex issues
• Learn multiple products to support revenue growth for program business
• Possess excellent written communication skills for customer correspondence
• Ability to provide excellent quality service to customers
• Demonstrated ability in handling details and key follow up capability
• Strong MS Office (Word, Excel and PowerPoint) skills required.
• Reporting tools experience- - Analytical experience; reviewing and analyzing report data
• Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
• Strong communication, organizational and interpersonal skills
•  Ability to work independently and as a team member.

RESPONSIBILITIES:

• Handle inbound and outbound calls via 800 lines
• Respond to customer communication via an email management tool
• Maintain service, quality and timeliness standards
• Support On the Job Training/new hire onboarding
• Utilize quality monitoring programs in Sales/Service
• Support implementation of production standards in Sales/Service and cross department as assigned.
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Interact with other departments on various projects including new programs, products and technology
• Lead or participate in special projects as needed
• Prepares and reviews operational reports as needed.

QUALIFICATIONS:

• Bachelor’s Degree preferred, or commensurate work experience
• Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products
• Preferred is a candidate with a minimum of LAH licensing and variable lines product experience.