Risk Advisor/Customer Service Specialist II Apply
<p><strong>JOB REQUIRMENT:</strong></p><ul><li><strong>Life, Accident & Health license required and P&C license required </strong></li><li>Demonstrated skills and abilities to be goal-oriented and solve complex issues</li><li>Learn multiple products to support revenue growth for program business</li><li>Possess excellent written communication skills for customer correspondence</li><li>Ability to provide excellent quality service to customers</li><li>Demonstrated ability in handling details and key follow up capability</li><li>Strong MS Office (Word, Excel and PowerPoint) skills required.</li><li>Reporting tools experience- - Analytical experience; reviewing and analyzing report data</li><li>Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion</li><li>Strong communication, organizational and interpersonal skills</li><li> Ability to work independently and as a team member.</li></ul><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Handle inbound and outbound calls via 800 lines</li><li>Respond to customer communication via an email management tool</li><li>Maintain service, quality and timeliness standards</li><li>Support On the Job Training/new hire onboarding</li><li>Utilize quality monitoring programs in Sales/Service</li><li>Support implementation of production standards in Sales/Service and cross department as assigned.</li><li>Determine customer requirements and expectations in order to recommend specific products and solutions</li><li>Interact with other departments on various projects including new programs, products and technology</li><li>Lead or participate in special projects as needed</li><li>Prepares and reviews operational reports as needed.</li></ul><p><strong>QUALIFICATIONS:</strong></p><ul><li>Bachelor’s Degree preferred, or commensurate work experience</li><li>Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products</li><li>Preferred is a candidate with a minimum of LAH licensing and variable lines product experience.</li></ul>