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Salesforce Service Cloud / Communities / BA Consultant - Remote

In Washington / United States

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Salesforce Service Cloud / Communities / BA Consultant - Remote   

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JOB TITLE:

Salesforce Service Cloud / Communities / BA Consultant - Remote

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Everett Washington / United States

JOB DESCRIPTION:

Title: Salesforce Service Cloud / Communities / BA Consultant

Duration: Long Term

Location: Remote

We are looking for a Salesforce Consultant with Service Cloud and Field Service Lightning knowledge to join our rapidly growing Salesforce Practice. This is an exciting and challenging position where you'll be driving customer engagements by determining process gaps and pain points, then rapidly designing and implementing best-in-class solutions utilizing Salesforce Service Cloud.

In this role, the ideal candidate will be able to:

  • Lead a variety of workshops including business process reviews, discovery sessions, requirements gathering sessions, and design sessions.
  • Perform analysis of complex business information including business and technical requirements, process models, user stories, and process gaps.
  • Work with an architect to build the designed Service Cloud solution.
  • Implement and configure solution deliverables.
  • Advise clients on industry, Salesforce, and Service Cloud best practices to drive process transformation.
  • Support pre-sales and internal continuous process improvement initiatives.
  • Assist the practice lead in the evolution and refinement of delivery methodologies and best practices. Mentor team members on Service Cloud functionality.

Qualifications

  • Salesforce Admin, Service Cloud certified (Required)
  • 3+ years of experience in a Consultant or Lead Business Analyst role.
  • Service cloud and Community Cloud implementation experience (must-have)
  • 2+ years of experience in user acceptance test planning and execution
  • Proven ability to support the management of projects, lead discovery and build cycles, and work in a collaborative team environment.
  • Strong oral, written and presentation skills.
  • Demonstrated problem solving and troubleshooting skills in a rapidly changing environment.
  • Demonstrated industry or domain expertise.
  • Undergraduate degree in Business, Computer Science or equivalent experience.
  • Advanced knowledge of Excel, Word, PowerPoint

Preferred Skills

  • Salesforce Field Service Lightning certification
  • Contact Center or Field Service experience highly preferred
  • Advanced knowledge of Lucidchart

Position Details

POSTED:

Aug 08, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1617465772382168

LOCATION:

Washington / United States

CITY:

Everett

Job Origin:

CEIPAL_ORGANIC_FEED

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Aug 19, 2017 9am-6pm
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Salesforce Service Cloud / Communities / BA Consultant - Remote    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Title: Salesforce Service Cloud / Communities / BA Consultant

Duration: Long Term

Location: Remote

We are looking for a Salesforce Consultant with Service Cloud and Field Service Lightning knowledge to join our rapidly growing Salesforce Practice. This is an exciting and challenging position where you'll be driving customer engagements by determining process gaps and pain points, then rapidly designing and implementing best-in-class solutions utilizing Salesforce Service Cloud.

In this role, the ideal candidate will be able to:

  • Lead a variety of workshops including business process reviews, discovery sessions, requirements gathering sessions, and design sessions.
  • Perform analysis of complex business information including business and technical requirements, process models, user stories, and process gaps.
  • Work with an architect to build the designed Service Cloud solution.
  • Implement and configure solution deliverables.
  • Advise clients on industry, Salesforce, and Service Cloud best practices to drive process transformation.
  • Support pre-sales and internal continuous process improvement initiatives.
  • Assist the practice lead in the evolution and refinement of delivery methodologies and best practices. Mentor team members on Service Cloud functionality.

Qualifications

  • Salesforce Admin, Service Cloud certified (Required)
  • 3+ years of experience in a Consultant or Lead Business Analyst role.
  • Service cloud and Community Cloud implementation experience (must-have)
  • 2+ years of experience in user acceptance test planning and execution
  • Proven ability to support the management of projects, lead discovery and build cycles, and work in a collaborative team environment.
  • Strong oral, written and presentation skills.
  • Demonstrated problem solving and troubleshooting skills in a rapidly changing environment.
  • Demonstrated industry or domain expertise.
  • Undergraduate degree in Business, Computer Science or equivalent experience.
  • Advanced knowledge of Excel, Word, PowerPoint

Preferred Skills

  • Salesforce Field Service Lightning certification
  • Contact Center or Field Service experience highly preferred
  • Advanced knowledge of Lucidchart


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