Seeking Bilingual Fluent in French CSR to work Remote in San Antonio Apply
This position is open for Bilingual candidates who are fluent in FRENCH and English. CSR Position. Candidate will work 3 days REMOTELY and expected to report 2 days to the office. Training and equipment will be provided upon Initial HireMonday- Friday 9:30am-6:30 pm. •High School Diploma or equivalent•Minimum of 1-2 years related experience in a Customer Service/Call Center•Intermediate computer proficiency and experience with Microsoft Office Please feel free to call 210-727-4819 for additional question or informationPRIMARY RESPONSIBILITIES: • Help process routing activities in the human capital management system • Process inbound Tier 1 Associate Service Center (ASC) interactions from customers via both phone and email to include general inquiries• Use computerized system for tracking, information gathering, and/or troubleshooting• Respond to inquiries• Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools/portal• Perform proactive outbound follow-up communications• Execute tasks in accordance with standard operating procedures, including data entry transactions in Workday or other systems
