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Senior Associate, Client Learning Program

In United States

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Senior Associate, Client Learning Program   

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JOB TITLE:

Senior Associate, Client Learning Program

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Jersey City, NJ United States

JOB DESCRIPTION:

The Senior Associate, Client Learning Program Specialist provides Client Learning's support and consultation for a business line(s) or set of products, planning and ensuring the overall design, development and implementation of learning and documentation resources for users of Client products and services. They are also responsible for creating technical documentation and ensuring effective content management on given sections of the Client Learning Center along with reporting on key metrics.

Responsibilities:

  • Acts as a key consultant / advisor for a business line or set of products, conducting needs analyses, and obtaining on-going feedback. Maintains working relationships and uses a consultative approach with Product Management, Relationship Management, IT and other stakeholders and colleagues for information sharing and to improve client experience.
  • Creates overall client enablement content plans to meet business/client needs, inclusive of any needs for documentation, live training, learning videos, microlearning elements, etc.
  • Engages specialist team members in the execution of cross-functional client learning and enablement plans and ensures thorough QA of deliverables.
  • Creates documentation and in-product help content that enable clients/system users to utilize Client products most efficiently, ensuring accuracy and quality of all deliverables while adhering to standards established by Client Learning. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more
  • Maintains detailed, updated knowledge of relevant Client products/services and keeps informed of designated business line strategies and priorities.
  • Gathers, analyzes, and presents reporting on KPI's and metrics to management and business stakeholders. Uses this intelligence to suggest and implement content and site improvements.
  • Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and colleagues.
  • Keeps up to date with and applies emerging and current learning/documentation/curation trends as well as best practices.

Qualifications:

  • Minimum of 6 years of related experience
  • Bachelor's degree preferred with Masters or equivalent experience
  • Prior experience working with Joomla, Madcap Flare or Bitbucket is a plus.
  • Experience facilitating training and/or delivering presentations.
  • Ability to incorporate interactive elements and/or graphics
  • Minimum 2-4 years securities industry experience preferred
  • Excellent technical writing abilities
  • Flexibility – ability to respond to changing priorities and processes
  • Relationship management
  • Attention to detail
  • Strong planning, prioritization, and organizational skills
  • Comfort with technology and experience successfully mastering new software and understanding business processes/workflows

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S166199050460711154

LOCATION:

United States

CITY:

Jersey City, NJ

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Senior Associate, Client Learning Program    Apply

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<p>The Senior Associate, Client Learning Program Specialist provides Client Learning's support and consultation for a business line(s) or set of products, planning and ensuring the overall design, development and implementation of learning and documentation resources for users of Client products and services. They are also responsible for creating technical documentation and ensuring effective content management on given sections of the Client Learning Center along with reporting on key metrics.</p> <p>Responsibilities:</p> <ul> <li>Acts as a key consultant / advisor for a business line or set of products, conducting needs analyses, and obtaining on-going feedback. Maintains working relationships and uses a consultative approach with Product Management, Relationship Management, IT and other stakeholders and colleagues for information sharing and to improve client experience.</li> <li>Creates overall client enablement content plans to meet business/client needs, inclusive of any needs for documentation, live training, learning videos, microlearning elements, etc.</li> <li>Engages specialist team members in the execution of cross-functional client learning and enablement plans and ensures thorough QA of deliverables.</li> <li>Creates documentation and in-product help content that enable clients/system users to utilize Client products most efficiently, ensuring accuracy and quality of all deliverables while adhering to standards established by Client Learning. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more</li> <li>Maintains detailed, updated knowledge of relevant Client products/services and keeps informed of designated business line strategies and priorities.</li> <li>Gathers, analyzes, and presents reporting on KPI's and metrics to management and business stakeholders. Uses this intelligence to suggest and implement content and site improvements.</li> <li>Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and colleagues.</li> <li>Keeps up to date with and applies emerging and current learning/documentation/curation trends as well as best practices.</li> </ul> <p>Qualifications:</p> <ul> <li>Minimum of 6 years of related experience</li> <li>Bachelor's degree preferred with Masters or equivalent experience</li> <li>Prior experience working with Joomla, Madcap Flare or Bitbucket is a plus.</li> <li>Experience facilitating training and/or delivering presentations.</li> <li>Ability to incorporate interactive elements and/or graphics</li> <li>Minimum 2-4 years securities industry experience preferred</li> <li>Excellent technical writing abilities</li> <li>Flexibility – ability to respond to changing priorities and processes</li> <li>Relationship management</li> <li>Attention to detail</li> <li>Strong planning, prioritization, and organizational skills</li> <li>Comfort with technology and experience successfully mastering new software and understanding business processes/workflows</li> </ul>


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