• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Senior Cloud Support Engineer (REMOTE)

In United States

Save this job

Senior Cloud Support Engineer (REMOTE)   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

Senior Cloud Support Engineer (REMOTE)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Lansing, MI United States

JOB DESCRIPTION:

107165 - Cloud Engineer - End User Support - IT - DTMB - CSS - state of MI   Position: Senior Cloud Engineer (End user support) Location: Lansing, State of MI Client: CSS- IT - DTMB, Lansing State of MI   Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Duration: 1 year with possible extension. Required Skills • Bachelor's Degree or foreign equivalent.  • 2-3 years of programming experience with a good understanding of data structures and API development. • 2-3 years of experience developing chatbot and/or voicebot on Dialogflow ES or similar platform. • Proficient in one or more object-oriented programming languages (Java, Kotlyn, Python, C#, Golang, Dart, C/C++, Objective-C). • Good understanding of Google Cloud Platform(GCP). • Knowledge of best practices and experience configuring Intents, Entities, Events, Context, Response Text/ SSML response and fallbacks. • Collaborate with the design and business team to create optimum training phrases. • Understanding of the Dialogflow environments, version control and deployment processes. • Interest in innovative Call Center technologies. • Clear communication, documentation, and note-taking skills.   Position Description Seeking a Google Dialogflow Conversational AI Developer to work with stakeholders and other developers to design, develop, test, and maintain Virtual Agents. The developer must have a good understanding of artificial intelligent concepts and apply them to provide better customer service experience. They must have strong analytical and programming skills and be able to analyze and interpret complex data. Responsibilities  Develop, test, and maintain Google Dialogflow Virtual Agents.  Gather and document requirements, provide feedback on any technical limitations and make suggestions to support best practices.  Work with NICE inContact IVR development team on technical design to define the events, intents, and parameters.  Participate in release management process including promoting changes to production.  Work with business team on continuous improvements such as updating verbiage, fallout analysis, and feature recommendations.  Build Dialogflow fulfillment webhooks.  Troubleshoot and solve issues in the production environment.   Client Skill matrix: Required Skills  Bachelor's Degree or foreign equivalent.  2-3 years of programming experience with a good understanding of data structures and API development.  2-3 years of experience developing chatbot and/or voicebot on Dialogflow ES or similar platform.  Proficient in one or more object-oriented programming languages (Java, Kotlyn, Python, C#, Golang, Dart, C/C++, Objective-C).  Good understanding of Google Cloud Platform(GCP).  Knowledge of best practices and experience configuring Intents, Entities, Events,Context, Response Text/ SSML response and fallbacks.  Collaborate with the design and business team to create optimum training phrases. Understanding of the Dialogflow environments, version control and deployment processes.  Interest in innovative Call Center technologies.  Clear communication, documentation, and note-taking skills. Desired Skills  Background in Contact Center technology and operations. Knowledge of analytics and data visualization.  2-3 years' experience with Rest API integrations  Experience with DevOps tools and processes.  Experience with test-driven development methodology and automated testing tools.  Proficient in SQL and Stored Procedures such as RDS, Oracle, SQL Server or similar.

Position Details

POSTED:

Dec 05, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16587648360362346

LOCATION:

United States

CITY:

Lansing, MI

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Senior Cloud Support Engineer (REMOTE)    Apply

Click on the below icons to share this job to Linkedin, Twitter!

107165 - Cloud Engineer - End User Support - IT - DTMB - CSS - state of MI   Position: Senior Cloud Engineer (End user support) Location: Lansing, State of MI Client: CSS- IT - DTMB, Lansing State of MI   Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Duration: 1 year with possible extension. Required Skills • Bachelor's Degree or foreign equivalent.  • 2-3 years of programming experience with a good understanding of data structures and API development. • 2-3 years of experience developing chatbot and/or voicebot on Dialogflow ES or similar platform. • Proficient in one or more object-oriented programming languages (Java, Kotlyn, Python, C#, Golang, Dart, C/C++, Objective-C). • Good understanding of Google Cloud Platform(GCP). • Knowledge of best practices and experience configuring Intents, Entities, Events, Context, Response Text/ SSML response and fallbacks. • Collaborate with the design and business team to create optimum training phrases. • Understanding of the Dialogflow environments, version control and deployment processes. • Interest in innovative Call Center technologies. • Clear communication, documentation, and note-taking skills.   Position Description Seeking a Google Dialogflow Conversational AI Developer to work with stakeholders and other developers to design, develop, test, and maintain Virtual Agents. The developer must have a good understanding of artificial intelligent concepts and apply them to provide better customer service experience. They must have strong analytical and programming skills and be able to analyze and interpret complex data. Responsibilities  Develop, test, and maintain Google Dialogflow Virtual Agents.  Gather and document requirements, provide feedback on any technical limitations and make suggestions to support best practices.  Work with NICE inContact IVR development team on technical design to define the events, intents, and parameters.  Participate in release management process including promoting changes to production.  Work with business team on continuous improvements such as updating verbiage, fallout analysis, and feature recommendations.  Build Dialogflow fulfillment webhooks.  Troubleshoot and solve issues in the production environment.   Client Skill matrix: Required Skills  Bachelor's Degree or foreign equivalent.  2-3 years of programming experience with a good understanding of data structures and API development.  2-3 years of experience developing chatbot and/or voicebot on Dialogflow ES or similar platform.  Proficient in one or more object-oriented programming languages (Java, Kotlyn, Python, C#, Golang, Dart, C/C++, Objective-C).  Good understanding of Google Cloud Platform(GCP).  Knowledge of best practices and experience configuring Intents, Entities, Events,Context, Response Text/ SSML response and fallbacks.  Collaborate with the design and business team to create optimum training phrases. Understanding of the Dialogflow environments, version control and deployment processes.  Interest in innovative Call Center technologies.  Clear communication, documentation, and note-taking skills. Desired Skills  Background in Contact Center technology and operations. Knowledge of analytics and data visualization.  2-3 years' experience with Rest API integrations  Experience with DevOps tools and processes.  Experience with test-driven development methodology and automated testing tools.  Proficient in SQL and Stored Procedures such as RDS, Oracle, SQL Server or similar.


Please wait..!!