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Senior ITIL ITSM Service Operations Lead // Austin, TX (Remote)

In Texas / United States

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Senior ITIL ITSM Service Operations Lead // Austin, TX (Remote)   

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JOB TITLE:

Senior ITIL ITSM Service Operations Lead // Austin, TX (Remote)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Austin Texas / United States

JOB DESCRIPTION:

Job Title Senior ITIL ITSM Service Operations Lead

Job Location Austin, TX [REMOTE WORK OPTION AVAILABLE]

Duration Long Term [Potential Extensions]

Job Description

IT Operations Lead

Bachelor's Degree with 10 plus years IT industry experience

Communicate with offshore OM regarding program issues/releases/change requests and cross functional team managers on program requirements as needed

  • Onsite Offshore Interaction
  • internal and external stakeholders Communication
  • ITIL / Service Management
  • Bachelor's Degree with 10 plus years IT industry experience
  • Technical background preferred- Working knowledge or networking, application support, application design
  • Establish service levels and metric management processes.
  • Work with technical architects, security, partners and customers on network initiatives and requirements gathering.
  • Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
  • Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
  • Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
  • Working knowledge of the Service Management workflows, and ITSM processes
  • Familiarity with ServiceNow or other ITSM management tools
  • Manage and review KPIs to verify SLAs are being met on a daily basis.

Position Details

POSTED:

Jul 01, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1620486324525978

LOCATION:

Texas / United States

CITY:

Austin

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Senior ITIL ITSM Service Operations Lead // Austin, TX (Remote)    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Job Title Senior ITIL ITSM Service Operations Lead

Job Location Austin, TX [REMOTE WORK OPTION AVAILABLE]

Duration Long Term [Potential Extensions]

Job Description

IT Operations Lead

Bachelor's Degree with 10 plus years IT industry experience

Communicate with offshore OM regarding program issues/releases/change requests and cross functional team managers on program requirements as needed

  • Onsite Offshore Interaction
  • internal and external stakeholders Communication
  • ITIL / Service Management
  • Bachelor's Degree with 10 plus years IT industry experience
  • Technical background preferred- Working knowledge or networking, application support, application design
  • Establish service levels and metric management processes.
  • Work with technical architects, security, partners and customers on network initiatives and requirements gathering.
  • Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
  • Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
  • Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
  • Working knowledge of the Service Management workflows, and ITSM processes
  • Familiarity with ServiceNow or other ITSM management tools
  • Manage and review KPIs to verify SLAs are being met on a daily basis.


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