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Senior Infrastructure Operations Analyst

In United States

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Senior Infrastructure Operations Analyst   

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JOB TITLE:

Senior Infrastructure Operations Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

BALTIMORE United States

JOB DESCRIPTION:

Infrastructure Operations Analyst 
Baltimore, MD 21202
6 Months

Onsite Day 1: Hybrid Model: 2 Days Onsite!

Overview
The Infrastructure Operations Analyst is responsible for triage of issues, troubleshooting, issue resolution and root cause across a broad range of applications in the TechOps Investments support space
Performs a range of assignments across multiple areas and applications
Accountable for your own work including effective coordination of process and information with others
Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments but minimal mentoring thereafter

Role summary and job responsibilities
Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
Ability to perform, investigate and resolve issues leveraging available tools and documentation
Partners with global team members and escalates issues within the team, regionally and to other TechOps areas as needed
Communicate with vendors as part of troubleshooting and issue resolution
Leverages ServiceNow, including team dashboards, to manage work and its associated flow as well as to resolve incidents within policy standards
Performs root cause analysis of issues and partners with our functional support teams as needed
Analyze performance trends and crafts action plans to address potential impacts
Actively helps team members and makes suggestions to improve practices

Business knowledge
Possesses fundamental understanding of the tech industry. Knowledge of the asset management industry is helpful

Requirements
Typically requires 2+ years of Enterprise level support experience, or similar discipline, supporting multiple applications
Strong troubleshooting/problem solving skills
Experience with SQL for Oracle, Sybase and MS SQL
Experience with monitoring tools such as Autosys, Splunk, and New Relic, or similar tools
Experience with ITIL incident management tools, such as ServiceNow, for incident and problem management
Experience with Unix and Windows
Knowledge of a scripting language like Python, or similar language
Ability to read / understand code
Familiarity with AWS-based applications is helpful
Examines and collects data for trending capacity utilization
Maintains a high proficiency in code management to ensure procedures are aligned to standard methodologies
Identifies performance tuning opportunities that will produce improvements to processing or capacity
Leverages internal messaging tools, like Symphony, for internal communication and collaboration

Position Details

POSTED:

Nov 03, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16551648490364302

LOCATION:

United States

CITY:

BALTIMORE

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Senior Infrastructure Operations Analyst    Apply

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<p><strong>Infrastructure Operations Analyst </strong><br /> <strong>Baltimore, MD 21202</strong><br /> <strong>6 Months</strong><br /> <br /> <strong>Onsite Day 1: Hybrid Model: 2 Days Onsite!</strong><br /> <br /> <strong>Overview</strong><br /> The Infrastructure Operations Analyst is responsible for triage of issues, troubleshooting, issue resolution and root cause across a broad range of applications in the TechOps Investments support space<br /> Performs a range of assignments across multiple areas and applications<br /> Accountable for your own work including effective coordination of process and information with others<br /> Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments but minimal mentoring thereafter<br /> <br /> <strong>Role summary and job responsibilities</strong><br /> Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels<br /> Ability to perform, investigate and resolve issues leveraging available tools and documentation<br /> Partners with global team members and escalates issues within the team, regionally and to other TechOps areas as needed<br /> Communicate with vendors as part of troubleshooting and issue resolution<br /> Leverages ServiceNow, including team dashboards, to manage work and its associated flow as well as to resolve incidents within policy standards<br /> Performs root cause analysis of issues and partners with our functional support teams as needed<br /> Analyze performance trends and crafts action plans to address potential impacts<br /> Actively helps team members and makes suggestions to improve practices<br /> <br /> <strong>Business knowledge</strong><br /> Possesses fundamental understanding of the tech industry. Knowledge of the asset management industry is helpful<br /> <br /> <strong>Requirements</strong><br /> Typically requires 2+ years of Enterprise level support experience, or similar discipline, supporting multiple applications<br /> Strong troubleshooting/problem solving skills<br /> Experience with SQL for Oracle, Sybase and MS SQL<br /> Experience with monitoring tools such as Autosys, Splunk, and New Relic, or similar tools<br /> Experience with ITIL incident management tools, such as ServiceNow, for incident and problem management<br /> Experience with Unix and Windows<br /> Knowledge of a scripting language like Python, or similar language<br /> Ability to read / understand code<br /> Familiarity with AWS-based applications is helpful<br /> Examines and collects data for trending capacity utilization<br /> Maintains a high proficiency in code management to ensure procedures are aligned to standard methodologies<br /> Identifies performance tuning opportunities that will produce improvements to processing or capacity<br /> Leverages internal messaging tools, like Symphony, for internal communication and collaboration</p>


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