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Senior Production Services Manager, Core Technology Infrastructure

In United States

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Senior Production Services Manager, Core Technology Infrastructure   

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JOB TITLE:

Senior Production Services Manager, Core Technology Infrastructure

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

New York, NY United States

JOB DESCRIPTION:

The Senior Production Services Manager - Global Market is fully responsible for managing the delivery of application and technology support to the Global Markets Fixed Income Front Office customers, managing any major incidents, setting team direction & staff strategy, facing off to senior business management, coordinating stability programs and strategic process improvements. Additionally the role will closely work with onshore and offshore groups worldwide to continue to operate and improve on global support model. This is a high-profile role working in a fast paced environment requiring individual with flexibility, acumen and the ability to assimilate information quickly, with focus on Incident and Service Management. The position requires exposure of Global Markets Businesses, strong technical skills, knowledge of industry best practices, IT service management, ability to operate in a global team and a passion for continuous improvement.   Key Responsibilities: · Provide leadership and oversight of APS processes · Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives. · Provide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability · Collaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projects · Liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws   Required Skills: · 10+ Years overall technology experience, with at least 8 in Global Markets Production Support management · Proven track record of managing successful teams, including coaching, performance and day to day engagement in the success of the team · Application Support experience · Independent self-starter, highly organized and detail oriented, with a proactive approach and positive attitude · Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems · Experience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic priorities · ITIL understanding, service management experience · Confidence when dealing with senior internal and external stakeholders · Able to work in a fast paced environment and drive results · Strong time management skills · Able to prioritize continually to ensure that service levels are adhered to · Excellent verbal/written communication skills · Strong technical knowledge: Unix/Linux; Python, Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure · Experience in Monitoring & Alerting, and Job Scheduling systems · Ability to use initiative on a day to day basis, and not be reliant on procedures   Desired Skills: · Experience with trading technologies and workflows - Financial industry experience especially in Fixed Income · Knowledge of Credit, Mortgages products specifically aimed at front office preferred · Experience of SRE principles & application of technology - splunk, Asible   Technology Infrastructure Organization: · Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions · Excels in working among diverse viewpoints to determine the best path forward · Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner · Commitment to challenging the status quo and promoting positive change · Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base · Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Position Details

POSTED:

Nov 29, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16577568727897233

LOCATION:

United States

CITY:

New York, NY

Job Origin:

OORWIN_ORGANIC_FEED

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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The Senior Production Services Manager - Global Market is fully responsible for managing the delivery of application and technology support to the Global Markets Fixed Income Front Office customers, managing any major incidents, setting team direction & staff strategy, facing off to senior business management, coordinating stability programs and strategic process improvements. Additionally the role will closely work with onshore and offshore groups worldwide to continue to operate and improve on global support model. This is a high-profile role working in a fast paced environment requiring individual with flexibility, acumen and the ability to assimilate information quickly, with focus on Incident and Service Management. The position requires exposure of Global Markets Businesses, strong technical skills, knowledge of industry best practices, IT service management, ability to operate in a global team and a passion for continuous improvement.   Key Responsibilities: · Provide leadership and oversight of APS processes · Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives. · Provide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability · Collaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projects · Liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws   Required Skills: · 10+ Years overall technology experience, with at least 8 in Global Markets Production Support management · Proven track record of managing successful teams, including coaching, performance and day to day engagement in the success of the team · Application Support experience · Independent self-starter, highly organized and detail oriented, with a proactive approach and positive attitude · Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems · Experience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic priorities · ITIL understanding, service management experience · Confidence when dealing with senior internal and external stakeholders · Able to work in a fast paced environment and drive results · Strong time management skills · Able to prioritize continually to ensure that service levels are adhered to · Excellent verbal/written communication skills · Strong technical knowledge: Unix/Linux; Python, Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure · Experience in Monitoring & Alerting, and Job Scheduling systems · Ability to use initiative on a day to day basis, and not be reliant on procedures   Desired Skills: · Experience with trading technologies and workflows - Financial industry experience especially in Fixed Income · Knowledge of Credit, Mortgages products specifically aimed at front office preferred · Experience of SRE principles & application of technology - splunk, Asible   Technology Infrastructure Organization: · Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions · Excels in working among diverse viewpoints to determine the best path forward · Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner · Commitment to challenging the status quo and promoting positive change · Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base · Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


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