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Service Delivery Assoc 3

In Illinois / United States

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Service Delivery Assoc 3   

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JOB TITLE:
Service Delivery Assoc 3
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Chicago Illinois / United States

JOB DESCRIPTION :
Service Delivery Assoc 3
PayRate: $29.09/HR

CorTech is looking to hire a Service Delivery Associate in Chicago, IL.

Job Description:

Emerging professional who is developing a thorough knowledge/application of knowledge of the work area. Selects the most appropriate procedures from a given set of solutions/procedures.
Recognizes and acts on non-standard situations, and adapts work to business goals.
Responsible for processing higher complexity transactions &escalations under guidance.
May provide work/task related guidance to other less experienced team members.
Incumbents in this classification are generally responsible for the implementation of service delivery.
Key Responsibilities:

Emerging professional who is developing a thorough knowledge/application of knowledge of the work area. Selects the most appropriate procedures from a given set of solutions/procedures.
Recognizes and acts on non-standard situations, and adapts work to business goals.
Responsible for processing higher complexity transactions &escalations under guidance.
May provide work/task related guidance to other less experienced team members. Incumbents in this classification are generally responsible for the implementation of service delivery.
Provide support on daily operations issues
Perform duties in accordance with account processes and procedures
Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment)
Mentor team members
Document assigned activities using defined process and timeframes
Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff
Identify areas for continuous improvement and efficiency in delivery of services
Take responsibility for follow-up services or problem escalation
Analyze and highlight operations performance
Complete and submit reports as requested
Support process improvement initiatives.
Key Qualifications:

Recognized bachelor’s degree in related discipline (desirable)
Leadership / Mentoring training (desirable)
High level of self-motivation and initiative
Ability to work under pressure
Ability to prioritize and organize workloads to complete multiple, simultaneous tasks both for self and others
Effective verbal and written communication skills
Team focused
achievement orientated
Proactive in continuously seeking new ways to do thing better
Possesses a minimum of 1 - 2 years of service delivery support experience.
Prior experience working in hardware break and fix, installation, desk side software support and service desk support.
Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support.
Knowledge of desktop operating systems, networking fundamentals and requisite call management systems.
Ability to work with technical documentation, statements of work, and contract requirements.
Ability to work with team members, peers and external clients.
Must be able to work to specific service level agreement (SLA) requirement.
Familiarity with Microsoft office suite, project management tools, networking protocols and standards


Position Details

Jun 20, 2021
Information Technology (IT)
S16204861152557890
Illinois / United States
Chicago
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Service Delivery Assoc 3    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Service Delivery Assoc 3
PayRate: $29.09/HR

CorTech is looking to hire a Service Delivery Associate in Chicago, IL.

Job Description:

Emerging professional who is developing a thorough knowledge/application of knowledge of the work area. Selects the most appropriate procedures from a given set of solutions/procedures.
Recognizes and acts on non-standard situations, and adapts work to business goals.
Responsible for processing higher complexity transactions &escalations under guidance.
May provide work/task related guidance to other less experienced team members.
Incumbents in this classification are generally responsible for the implementation of service delivery.
Key Responsibilities:

Emerging professional who is developing a thorough knowledge/application of knowledge of the work area. Selects the most appropriate procedures from a given set of solutions/procedures.
Recognizes and acts on non-standard situations, and adapts work to business goals.
Responsible for processing higher complexity transactions &escalations under guidance.
May provide work/task related guidance to other less experienced team members. Incumbents in this classification are generally responsible for the implementation of service delivery.
Provide support on daily operations issues
Perform duties in accordance with account processes and procedures
Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment)
Mentor team members
Document assigned activities using defined process and timeframes
Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff
Identify areas for continuous improvement and efficiency in delivery of services
Take responsibility for follow-up services or problem escalation
Analyze and highlight operations performance
Complete and submit reports as requested
Support process improvement initiatives.
Key Qualifications:

Recognized bachelor’s degree in related discipline (desirable)
Leadership / Mentoring training (desirable)
High level of self-motivation and initiative
Ability to work under pressure
Ability to prioritize and organize workloads to complete multiple, simultaneous tasks both for self and others
Effective verbal and written communication skills
Team focused
achievement orientated
Proactive in continuously seeking new ways to do thing better
Possesses a minimum of 1 - 2 years of service delivery support experience.
Prior experience working in hardware break and fix, installation, desk side software support and service desk support.
Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support.
Knowledge of desktop operating systems, networking fundamentals and requisite call management systems.
Ability to work with technical documentation, statements of work, and contract requirements.
Ability to work with team members, peers and external clients.
Must be able to work to specific service level agreement (SLA) requirement.
Familiarity with Microsoft office suite, project management tools, networking protocols and standards