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Service Desk Technician

In Georgia / United States

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Service Desk Technician   

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JOB TITLE:

Service Desk Technician

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Norcross Georgia / United States

JOB DESCRIPTION:

Contract to hire Service Desk Tech needed ASAP in Norcross, GA!

Work schedule: 12 hour shifts, Days, 4 days on, 3 days off; 3 days on, 4 days off 6am -6pm. Does include one weekend day every other weekend and weekly days are in a row.

Medical environment support a definite plus!

Our client has an opening for a dynamic self-starter with experience in information technology to provide technical assistance and support related to computer systems, hardware and software.

Specific Responsibilities
• Monitor multiple inbound support channels including phone, email and incidents
• Validate customer entitlement
• Create incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Execute provided SOP’s
• Provide customer communications regarding ongoing incidents

Qualifications
• High School diploma or equivalent.
• 1-3 years of service desk/support role
• Must be proficient in supporting MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint
• Must be proficient in supporting Windows OS
• Excellent verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.
• Must be an effective listener with ability to take initiative and work both independently and as part of a team
• Previous experience with ITIL concepts

Other Required Qualifications
• Position requires participation in 24/7 department on-call program. On-call employees are required to carry a department sponsored cell phone, respond to calls within 15 minutes, troubleshoot problems and escalate to appropriate parties as needed.
• Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.
• Position is located in a support department which operates 24 hours a day, seven days a week to provide support and service. Employees may be asked to provide coverage outside of their standard work schedule to provide support for go-lives, vacations, holidays, staff shortages or other special circumstances as determined by leadership.
• Position requires strong phone skills and ability to empathize with users.

Preferred Qualifications/Certifications
• MOS, MTA, MCSA, A+
• Apple OSX
• ITIL Foundations not required but a huge positive.

Position Details

POSTED:

Sep 20, 2021

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S16204860620331341

LOCATION:

Georgia / United States

CITY:

Norcross

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Service Desk Technician    Apply

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Contract to hire Service Desk Tech needed ASAP in Norcross, GA!

Work schedule: 12 hour shifts, Days, 4 days on, 3 days off; 3 days on, 4 days off 6am -6pm. Does include one weekend day every other weekend and weekly days are in a row.

Medical environment support a definite plus!

Our client has an opening for a dynamic self-starter with experience in information technology to provide technical assistance and support related to computer systems, hardware and software.

Specific Responsibilities
• Monitor multiple inbound support channels including phone, email and incidents
• Validate customer entitlement
• Create incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Execute provided SOP’s
• Provide customer communications regarding ongoing incidents

Qualifications
• High School diploma or equivalent.
• 1-3 years of service desk/support role
• Must be proficient in supporting MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint
• Must be proficient in supporting Windows OS
• Excellent verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.
• Must be an effective listener with ability to take initiative and work both independently and as part of a team
• Previous experience with ITIL concepts

Other Required Qualifications
• Position requires participation in 24/7 department on-call program. On-call employees are required to carry a department sponsored cell phone, respond to calls within 15 minutes, troubleshoot problems and escalate to appropriate parties as needed.
• Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.
• Position is located in a support department which operates 24 hours a day, seven days a week to provide support and service. Employees may be asked to provide coverage outside of their standard work schedule to provide support for go-lives, vacations, holidays, staff shortages or other special circumstances as determined by leadership.
• Position requires strong phone skills and ability to empathize with users.

Preferred Qualifications/Certifications
• MOS, MTA, MCSA, A+
• Apple OSX
• ITIL Foundations not required but a huge positive.


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