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Service Project Manager

In North Carolina / United States

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Service Project Manager   

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JOB TITLE:

Service Project Manager

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Cary North Carolina / United States

JOB DESCRIPTION:

8am to 5pm

* Manages internal Customer Service projects to be conducted in time, quality and cost.
* Adheres to the guidelines of PM@Siemens and deploys all (or specific) methods to optimally achieve the project goals (e.g. planning controlling, reporting, claim management, risk management, management of internal and external stakeholders ...). * Contributes to organizational learning by conducting lessons learned, continuous improvement and sharing information with the Customer Service organization.

Manage assigned territory or customer group for delivery and support of virtual education products. * Execute operational process for delivery of virtual education orders, inquiries and/or requests.* Provides expert level internal and external user support and consultation in LMS system.* Works with customers and internal partners to clarify orders and issues. * Manage virtual training events including registration in LMS, driving attendance and fill rate, rosters, and post event LMS attendance tracking and reporting. * Participates in investigating and resolving commercial support issues and inquiries for virtual education. * Consistent engagement with customers for optimal virtual product delivery and adoption. * Intermediate to advanced level MS Excel experience required. * 3 to 5 years practical experience.

Position Details

POSTED:

Aug 18, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204860648542097

LOCATION:

North Carolina / United States

CITY:

Cary

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Service Project Manager    Apply

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8am to 5pm

* Manages internal Customer Service projects to be conducted in time, quality and cost.
* Adheres to the guidelines of PM@Siemens and deploys all (or specific) methods to optimally achieve the project goals (e.g. planning controlling, reporting, claim management, risk management, management of internal and external stakeholders ...). * Contributes to organizational learning by conducting lessons learned, continuous improvement and sharing information with the Customer Service organization.

Manage assigned territory or customer group for delivery and support of virtual education products. * Execute operational process for delivery of virtual education orders, inquiries and/or requests.* Provides expert level internal and external user support and consultation in LMS system.* Works with customers and internal partners to clarify orders and issues. * Manage virtual training events including registration in LMS, driving attendance and fill rate, rosters, and post event LMS attendance tracking and reporting. * Participates in investigating and resolving commercial support issues and inquiries for virtual education. * Consistent engagement with customers for optimal virtual product delivery and adoption. * Intermediate to advanced level MS Excel experience required. * 3 to 5 years practical experience.


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