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Service Support rep 2

In Indiana / United States

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Service Support rep 2   

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JOB TITLE:

Service Support rep 2

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Indianapolis Indiana / United States

JOB DESCRIPTION:

Current Shift: 8am- 5pm

Job Description:

Our Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. This position will initially be focused on providing user system access. Serving as the initial point of contact via email for access issues, you will gather and analyze information about the user's issue to answer basic questions concerning password and user account issues to determine the best way to resolve their problem.

Job Responsibilities:

·Initial point of contact for customers via email to provide user system account support.
·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
·Escalates complex problems to Facilities and Field IT Support Groups, as needed.

Skills and Experience Needed:

·High School Diploma or equivalent required.
·Previous computer support preferred.
·Understanding of Active Directory to unlock and reset passwords.
SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.
·Ability to communicate clearly and professionally, both verbally and in writing.
·Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
-Strong attention to detail, and the ability to adjust to quick changes.

Position Details

POSTED:

May 14, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S164748600747636

LOCATION:

Indiana / United States

CITY:

Indianapolis

Job Origin:

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Service Support rep 2    Apply

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Current Shift: 8am- 5pm

Job Description:

Our Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. This position will initially be focused on providing user system access. Serving as the initial point of contact via email for access issues, you will gather and analyze information about the user's issue to answer basic questions concerning password and user account issues to determine the best way to resolve their problem.

Job Responsibilities:

·Initial point of contact for customers via email to provide user system account support.
·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
·Escalates complex problems to Facilities and Field IT Support Groups, as needed.

Skills and Experience Needed:

·High School Diploma or equivalent required.
·Previous computer support preferred.
·Understanding of Active Directory to unlock and reset passwords.
SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.
·Ability to communicate clearly and professionally, both verbally and in writing.
·Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
-Strong attention to detail, and the ability to adjust to quick changes.


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