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Service Technician/Engineer

In Georgia / United States

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Service Technician/Engineer   

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JOB TITLE:
Service Technician/Engineer
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Smyrna Georgia / United States

JOB DESCRIPTION :

RESPONSIBILITIES:

Responsibilities to include the following. Other duties may be assigned from time to time at the Company's sole discretion. Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. Makes use of prescribed PPE equipment such as glasses, helmets, safety shoes, clothing, and other equipment.

  • Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the industry and the Company standards and in line with professional judgment.
  • Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
  • Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
  • Troubleshoot and provide telephone support to customers, as deemed necessary.
  • Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
  • Assist Technical Service Center's (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
  • Establish relationships with Company's International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field.
  • Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your ability of maintaining working hours report.
  • QUALIFICATIONS: (Education, Experience, Skills and Abilities)

    An individual qualified for this position must be able to perform each of the following essential duties satisfactorily. The requirements listed below are not exhaustive; the list shows a partial, representative of the knowledge, skill, and/or ability required.

    • Bachelor's degree. Engineering or related discipline is preferred. Five years industry related experience and/or training; or equivalent combination of education and experience will be considered.
    • Ability to communicate professionally and effectively with customers.
    • Thorough working knowledge of MS Office, Excel, Adobe, Internet skills
    • Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment.
    • Ability to clearly write routine reports and correspondence, utilizing discretion as to what should and should not be included. Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
    • A valid, unexpired driver's license
    • Forklift experience (license provided by Company after training if needed)
    • Crane experience (license provided by Company after training if needed)

    IMPORTANT SOFT SKILLS USED IN EVALUATIONS:

    • Analytical - Uses intuition and experience to identify and analyze machine and other technical issues requiring professional knowledge.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason, discretion and judgment even when dealing with emotional topics.
    • Customer Service - Manages difficult or emotional customer situations with professionalism and discretion; Responds promptly to customer needs; Solicits customer feedback to improve service; promptly responds to requests for service and assistance; Meets commitments. Focus on solving conflict, problems, or difficulties, not on blaming others or shifting responsibilities; maintains strict confidentiality between customer and ASB subject matter.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; Responds well to questions; Participates in group meetings.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to effectively read, understand, analyze, and interpret written information.
    • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
    • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Safety and Security - Observes safety and security procedures; Uses professional knowledge and discretion to determine appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    SUPERVISORY RESPONSIBILITIES: NO

    TRAVEL: 60 %. Primary North America, with some International Travel.

    PHYSICAL DEMANDS:

    The physical demands described here are not exhaustive, and are representative examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Position Details

    May 24, 2021
    S16094702237223537
    Georgia / United States
    Smyrna
    A job sourcing event
    In Dallas Fort Worth
    Aug 19, 2017 9am-6pm
    All job seekers welcome!

    Service Technician/Engineer    Apply

    Click on the below icons to share this job to Linkedin, Twitter!

    RESPONSIBILITIES:

    Responsibilities to include the following. Other duties may be assigned from time to time at the Company's sole discretion. Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. Makes use of prescribed PPE equipment such as glasses, helmets, safety shoes, clothing, and other equipment.

  • Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the industry and the Company standards and in line with professional judgment.
  • Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
  • Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
  • Troubleshoot and provide telephone support to customers, as deemed necessary.
  • Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
  • Assist Technical Service Center's (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
  • Establish relationships with Company's International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field.
  • Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your ability of maintaining working hours report.
  • QUALIFICATIONS: (Education, Experience, Skills and Abilities)

    An individual qualified for this position must be able to perform each of the following essential duties satisfactorily. The requirements listed below are not exhaustive; the list shows a partial, representative of the knowledge, skill, and/or ability required.

    • Bachelor's degree. Engineering or related discipline is preferred. Five years industry related experience and/or training; or equivalent combination of education and experience will be considered.
    • Ability to communicate professionally and effectively with customers.
    • Thorough working knowledge of MS Office, Excel, Adobe, Internet skills
    • Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment.
    • Ability to clearly write routine reports and correspondence, utilizing discretion as to what should and should not be included. Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
    • A valid, unexpired driver's license
    • Forklift experience (license provided by Company after training if needed)
    • Crane experience (license provided by Company after training if needed)

    IMPORTANT SOFT SKILLS USED IN EVALUATIONS:

    • Analytical - Uses intuition and experience to identify and analyze machine and other technical issues requiring professional knowledge.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason, discretion and judgment even when dealing with emotional topics.
    • Customer Service - Manages difficult or emotional customer situations with professionalism and discretion; Responds promptly to customer needs; Solicits customer feedback to improve service; promptly responds to requests for service and assistance; Meets commitments. Focus on solving conflict, problems, or difficulties, not on blaming others or shifting responsibilities; maintains strict confidentiality between customer and ASB subject matter.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; Responds well to questions; Participates in group meetings.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to effectively read, understand, analyze, and interpret written information.
    • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
    • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Safety and Security - Observes safety and security procedures; Uses professional knowledge and discretion to determine appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    SUPERVISORY RESPONSIBILITIES: NO

    TRAVEL: 60 %. Primary North America, with some International Travel.

    PHYSICAL DEMANDS:

    The physical demands described here are not exhaustive, and are representative examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.