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ServiceNow Administrator

In United States

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ServiceNow Administrator   

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JOB TITLE:

ServiceNow Administrator

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

United States

JOB DESCRIPTION:

Role: ServiceNow Administrator Location: Dauphin County Please share resumes to pgo AT THE RATE OF Comtechglobal DOT COM   State Client will do Criminal Background Verifications Do You Agree?  Question 2 This position is 37.5 hour per week. Question 3 This position will be a hybrid of onsite and remote with most work being remote. The candidate will need to live within a commutable distance of the Harrisburg to able to come onsite with short notice. Question 4 Where does the candidate currently live? Question 5 The candidate must report in person on the first day to pick up equipment, can your candidate do so?   Short Description: As part of the ITSM team, this position is accountable and responsible for independently performing high-level administrative and consultative work as it relates to IT Service Management and the ITIL Methodology. This position fulfills the Product Specialist. Complete Description: The Product Specialist (ServiceNow Administrator) is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties. 1. Defines and documents customer business functions and processes. 2. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the enterprise. 3. Tracks and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. 4. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. 5. Contributes to the plans, organizes, and conducts business process reengineering/improvement projects. 6. Researches and prepares statistical reports. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making. 7. Participates in system integration testing, user acceptance testing, and testing of new system functionality. 8. Provides technical assistance in training. 9. Reviews design and technical requirements to ensure that business and functional requirements are met. 10. Ensure that the customer's goals and requirements are met. 11. Escalates issues to management as appropriate. 12. Assists in the development of standard documentation, layouts, templates, and terminology. 13. Ensures all documentation follows standards. Decision Making: 1. Recommend decisions to process changes, based on analysis, process team, and SME input. 2. Recommend decisions on technology alignment with the process, for TBO review and approval. Essential Functions: 1.Work independently and as a team member. 2. Communicate effectively, both orally and in writing. 3. Interact with executives, various levels of management, Agency IT Managers and CIOs. 4. Use a computer and current Windows and MS Office suite products. 5. Build detailed diagrams with Visio for Organization and Process relationship. 6. Proofread documents accurately, using proper spelling, punctuation, and grammar. 7. Organize and present process-related information, both orally and in writing. 8. Read and interpret IT Service Management materials. Skill/Required Experiences - Required / Desired - Amount of Experience 4-year college degree or equivalent technical study - Preferred - 4 Years ITIL V3 or V4 Foundation Certification - Required - 3 Years Business, technical, or integration consulting - Required - 4 Years Excellent communication and interpersonal skills - Required 3 Years

Position Details

POSTED:

Nov 28, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1658174430307582

LOCATION:

United States

CITY:

Job Origin:

OORWIN_ORGANIC_FEED

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Role: ServiceNow Administrator Location: Dauphin County Please share resumes to pgo AT THE RATE OF Comtechglobal DOT COM   State Client will do Criminal Background Verifications Do You Agree?  Question 2 This position is 37.5 hour per week. Question 3 This position will be a hybrid of onsite and remote with most work being remote. The candidate will need to live within a commutable distance of the Harrisburg to able to come onsite with short notice. Question 4 Where does the candidate currently live? Question 5 The candidate must report in person on the first day to pick up equipment, can your candidate do so?   Short Description: As part of the ITSM team, this position is accountable and responsible for independently performing high-level administrative and consultative work as it relates to IT Service Management and the ITIL Methodology. This position fulfills the Product Specialist. Complete Description: The Product Specialist (ServiceNow Administrator) is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties. 1. Defines and documents customer business functions and processes. 2. Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the enterprise. 3. Tracks and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. 4. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. 5. Contributes to the plans, organizes, and conducts business process reengineering/improvement projects. 6. Researches and prepares statistical reports. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making. 7. Participates in system integration testing, user acceptance testing, and testing of new system functionality. 8. Provides technical assistance in training. 9. Reviews design and technical requirements to ensure that business and functional requirements are met. 10. Ensure that the customer's goals and requirements are met. 11. Escalates issues to management as appropriate. 12. Assists in the development of standard documentation, layouts, templates, and terminology. 13. Ensures all documentation follows standards. Decision Making: 1. Recommend decisions to process changes, based on analysis, process team, and SME input. 2. Recommend decisions on technology alignment with the process, for TBO review and approval. Essential Functions: 1.Work independently and as a team member. 2. Communicate effectively, both orally and in writing. 3. Interact with executives, various levels of management, Agency IT Managers and CIOs. 4. Use a computer and current Windows and MS Office suite products. 5. Build detailed diagrams with Visio for Organization and Process relationship. 6. Proofread documents accurately, using proper spelling, punctuation, and grammar. 7. Organize and present process-related information, both orally and in writing. 8. Read and interpret IT Service Management materials. Skill/Required Experiences - Required / Desired - Amount of Experience 4-year college degree or equivalent technical study - Preferred - 4 Years ITIL V3 or V4 Foundation Certification - Required - 3 Years Business, technical, or integration consulting - Required - 4 Years Excellent communication and interpersonal skills - Required 3 Years


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