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Services Support Rep 2

In Utah / United States

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Services Support Rep 2   

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JOB TITLE:
Services Support Rep 2
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Salt Lake City Utah / United States

JOB DESCRIPTION :
Services Support Rep 2
PayRate: $15.54/HR

CorTech is looking to hire a Services Support Rep in Salt Lake City, UT.

Job Responsibilities:

·Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications

·Provides technical support of hardware, systems, sub-systems and/or applications.

·Assists with navigating around application menus, may be required to remote into customer's computer.

·Troubleshoot network connectivity issues, working with remote employees on a corporate network.

·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

·Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.

·Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Skills and Experience Needed:

·High School Diploma or equivalent required.

·Previous computer technical support preferred.

·A+, MCP, Dell or other industry identified certifications are preferred.

·Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

·Understanding of Active Directory to unlock and reset passwords.

·Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.

·Ability to troubleshoot and resolve email issues, specifically MS Outlook.

·Ability to communicate clearly and professionally, both verbally and in writing.

·Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.


Position Details

Jun 18, 2021
Information Technology (IT)
S16204860711953324
Utah / United States
Salt Lake City
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Services Support Rep 2    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Services Support Rep 2
PayRate: $15.54/HR

CorTech is looking to hire a Services Support Rep in Salt Lake City, UT.

Job Responsibilities:

·Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications

·Provides technical support of hardware, systems, sub-systems and/or applications.

·Assists with navigating around application menus, may be required to remote into customer's computer.

·Troubleshoot network connectivity issues, working with remote employees on a corporate network.

·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

·Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.

·Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Skills and Experience Needed:

·High School Diploma or equivalent required.

·Previous computer technical support preferred.

·A+, MCP, Dell or other industry identified certifications are preferred.

·Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

·Understanding of Active Directory to unlock and reset passwords.

·Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.

·Ability to troubleshoot and resolve email issues, specifically MS Outlook.

·Ability to communicate clearly and professionally, both verbally and in writing.

·Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.