• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Spec 1, In - House Service

In Arizona / United States

Save this job

Spec 1, In - House Service   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

Spec 1, In - House Service

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Tempe Arizona / United States

JOB DESCRIPTION:

No job hoppers long term assignments
rate of pay is $17.50

Must haves:
• 2+ years business related experience in a customer contact center
• Experience managing supplies and equipment.
• Proficiency in Microsoft Office.
• Experience with contact center software / phone systems.
• Preferred: 1+ year(s) experience working in an ERP (SAP and or JDE).
• Preferred: Experience in a medical device or health care company.
Skills
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Relationship Building, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving.
• Skilled and comfortable in the use of computers and various software programs.
o Microsoft including Outlook, Word, Excel, One Note and Teams
o Experience with Call Center software i.e. Genesys
o Experience with JDE Edwards ERP system is preferred
o Experience with Sales Force Service Cloud is preferred
• Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
• Excellent organizational skills; attention to detail
• Positive Service Attitude.




Summary

Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position.

Primary Responsibilities and Duties

Responsibilities:
50%
•Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.
•Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system.
15%
•Process requests for credit, rebill and returns as needed.
•Work with Supply Chain to support on-time delivery and other company KPI’s. Meet or exceed established order accuracy and turn-around standards.
15%
•Handle all customer contacts in a professional and courteous manner.
•Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.
•Manage short supply situations, backorders and manual allocations as required.
10%
•Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts.
•Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
10%
•Ensure that all potentially serious incidents are raised to the appropriate levels of Management.
•Support promotional sales campaigns and product launches.
•Resolve service complaints to the satisfaction of the customer within established company guidelines.
10%

Position Details

POSTED:

Aug 02, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204860886705544

LOCATION:

Arizona / United States

CITY:

Tempe

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Spec 1, In - House Service    Apply

Click on the below icons to share this job to Linkedin, Twitter!

No job hoppers long term assignments
rate of pay is $17.50

Must haves:
• 2+ years business related experience in a customer contact center
• Experience managing supplies and equipment.
• Proficiency in Microsoft Office.
• Experience with contact center software / phone systems.
• Preferred: 1+ year(s) experience working in an ERP (SAP and or JDE).
• Preferred: Experience in a medical device or health care company.
Skills
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Relationship Building, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving.
• Skilled and comfortable in the use of computers and various software programs.
o Microsoft including Outlook, Word, Excel, One Note and Teams
o Experience with Call Center software i.e. Genesys
o Experience with JDE Edwards ERP system is preferred
o Experience with Sales Force Service Cloud is preferred
• Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
• Excellent organizational skills; attention to detail
• Positive Service Attitude.




Summary

Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position.

Primary Responsibilities and Duties

Responsibilities:
50%
•Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.
•Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system.
15%
•Process requests for credit, rebill and returns as needed.
•Work with Supply Chain to support on-time delivery and other company KPI’s. Meet or exceed established order accuracy and turn-around standards.
15%
•Handle all customer contacts in a professional and courteous manner.
•Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.
•Manage short supply situations, backorders and manual allocations as required.
10%
•Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts.
•Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
10%
•Ensure that all potentially serious incidents are raised to the appropriate levels of Management.
•Support promotional sales campaigns and product launches.
•Resolve service complaints to the satisfaction of the customer within established company guidelines.
10%


Please wait..!!