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Spec 2, Project/Program Mgmt

In California / United States

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Spec 2, Project/Program Mgmt   

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JOB TITLE:
Spec 2, Project/Program Mgmt
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
San Diego California / United States

JOB DESCRIPTION :
JOB TITLE: Operations Support Customer Liaison Specialist

• 100% remote to start due to COVID, assume we will return back into office for a couple of days a week in the future. Must be a local candidate. Note location on resume
• Potential to become temp to hire
• Work hours flexible, but around 7am – 4:30pm w/ 30 min lunch
• Pay rate to worker $26-28 / hour
• Interviews – video
• 3 must haves on the resumes nothing technical, but experience in some sort of service request/customer-centric environment as this desk will be processing requests for internal/external customers, experience in a fast-paced/matrix driven environment (large company, med device/healthcare preferred), Strong analytical, deductive reasoning and organizational skills

**Must have RTR**

Accountabilities in this role
Under the direction of the Manager of Operations Support, the Operations Support Customer Liaison
Analyst will manage activities associated with BD Customer request concerning external forms. This
position will be responsible for facilitating the completion with Subject Matter Experts (SMEs), or direct
completion of these forms in a timely and accurate manner. Examples of customer forms include but
not limited to: Vendor Portal Registrations/Maintenance, Supplier Questionnaires, Company Info
Requests, Disclosures/Agreements, Company Documents (W9, Banking remit info, etc), Data Requests,
etc.. This position will be responsible for request or issue escalations to get prompt resolution and
appropriate business responses for the customer. Additional responsibilities may be delegated by the
Operations Support management team as needed.
Essential Responsibilities:
? Manage the process of the BD customer form request which includes documenting receipt of
forms from all sources, forwarding/distribution of forms to SMEs, following up on forms
completions, and responding to the internal and external parties or stakeholders.
? Demonstrate operational and technical competencies in relation to all BD business areas
applicable to this process.
? Triage the requests to appropriate designees for further processing and follow-up as necessary.
? Checking forms for accuracy and content, assuring correct information is provided to complete
the customer’s request correctly the first time.
? Maintain customer relations via multiple channels - written, verbal, phone calls, etc.
? Maintain position competencies through training and documentation
? Build and update central repository for all BD customer form requests.
? Identify responsible department/owner to provide and complete information requested on
form, including routing it for approval / signature.
? Facilitate required payment and obtain signatures as needed.
? Provide feedback to management for process automation and improvement opportunities (e.g.,
database systems, customer communication letters, escalations process, etc.)
? Responsible for creation and maintenance of Standard Operating Procedures/Job Aides as
needed.
? Maintain expert knowledge level of the responsible functions for facilitation of customer
request forms.
? Provide cross-coverage and training to peers at management request.
? Provide regular reporting to management on key metrics for the desk (cases closed, cases open,
average time to close, etc.)

Position Details

Jun 14, 2021
S16204860883355508
California / United States
San Diego
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Spec 2, Project/Program Mgmt    Apply

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE: Operations Support Customer Liaison Specialist

• 100% remote to start due to COVID, assume we will return back into office for a couple of days a week in the future. Must be a local candidate. Note location on resume
• Potential to become temp to hire
• Work hours flexible, but around 7am – 4:30pm w/ 30 min lunch
• Pay rate to worker $26-28 / hour
• Interviews – video
• 3 must haves on the resumes nothing technical, but experience in some sort of service request/customer-centric environment as this desk will be processing requests for internal/external customers, experience in a fast-paced/matrix driven environment (large company, med device/healthcare preferred), Strong analytical, deductive reasoning and organizational skills

**Must have RTR**

Accountabilities in this role
Under the direction of the Manager of Operations Support, the Operations Support Customer Liaison
Analyst will manage activities associated with BD Customer request concerning external forms. This
position will be responsible for facilitating the completion with Subject Matter Experts (SMEs), or direct
completion of these forms in a timely and accurate manner. Examples of customer forms include but
not limited to: Vendor Portal Registrations/Maintenance, Supplier Questionnaires, Company Info
Requests, Disclosures/Agreements, Company Documents (W9, Banking remit info, etc), Data Requests,
etc.. This position will be responsible for request or issue escalations to get prompt resolution and
appropriate business responses for the customer. Additional responsibilities may be delegated by the
Operations Support management team as needed.
Essential Responsibilities:
? Manage the process of the BD customer form request which includes documenting receipt of
forms from all sources, forwarding/distribution of forms to SMEs, following up on forms
completions, and responding to the internal and external parties or stakeholders.
? Demonstrate operational and technical competencies in relation to all BD business areas
applicable to this process.
? Triage the requests to appropriate designees for further processing and follow-up as necessary.
? Checking forms for accuracy and content, assuring correct information is provided to complete
the customer’s request correctly the first time.
? Maintain customer relations via multiple channels - written, verbal, phone calls, etc.
? Maintain position competencies through training and documentation
? Build and update central repository for all BD customer form requests.
? Identify responsible department/owner to provide and complete information requested on
form, including routing it for approval / signature.
? Facilitate required payment and obtain signatures as needed.
? Provide feedback to management for process automation and improvement opportunities (e.g.,
database systems, customer communication letters, escalations process, etc.)
? Responsible for creation and maintenance of Standard Operating Procedures/Job Aides as
needed.
? Maintain expert knowledge level of the responsible functions for facilitation of customer
request forms.
? Provide cross-coverage and training to peers at management request.
? Provide regular reporting to management on key metrics for the desk (cases closed, cases open,
average time to close, etc.)