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Sr. Lead, Loyalty Program Management

In Maryland / United States

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Sr. Lead, Loyalty Program Management   

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JOB TITLE:
Sr. Lead, Loyalty Program Management
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Baltimore Maryland / United States

JOB DESCRIPTION :

This contract position is with one of our Direct Clients. Please submit resumes to Remya- mremya(at)divihn(dot)com or Divyesh- Drathwa(at)divihn(dot)com You can also call Remya (630) 847 7118 or Divyesh (630) 847 0275 with any questions.

Job Title: Sr. Lead, Loyalty Program Management

Position Summary

Responsible for planning, executing, and managing loyalty program and marketing strategies, and activities in an omnichannel environment including digital and retail. Also, responsible for overseeing the launch and ongoing management and being the key loyalty liaison for the program for all cross-functional program needs.

Essential Duties & Responsibilities
Lead the development and implementation of the loyalty program and test initiatives in line with the strategy.
Continuously update and assess competitive loyalty landscape and translates them into initiatives, working closely with loyalty team.
Develop, optimize and communicate strategic program enhancements in line with the long-term strategic vision.
Collaborates with Company cross-functional team to ensure that loyalty program requirements are implemented and manages ongoing changes.
Lead cross-functional team projects across a broad set of stakeholders, clearly aligning on business and data needs, managing to aggressive timelines, and delivering results to deliver on program requirements.
Responsible for liaising with teams such as Marketing, Finance, Legal, and technology team to maintain and manage the loyalty roadmap which includes new benefits, features, and functionality.
Works closely with loyally teammates to understand the vision, plans and translates the business needs into business requirements for implementation.
Collaborates with cross-functional teams to plan and enable new/enhanced capabilities and to coordinate with stakeholders throughout the implementation
Manage expectations and communicate the progress of loyalty initiatives
Manage working relationships with vendors and partners.
Responsibility for General Program Management, including leading cross-functional team initiatives, facilitating meetings, and providing key updates and presentations to senior leadership.


Qualifications (Knowledge, Skills & Abilities)

Consulting experience in driving loyalty and/marketing transformations is a plus
Experience implementing other similar initiatives like CRM, personalization, Credit card programs or digital marketing initiatives is a plus
Proficient knowledge of customer loyalty programs and digital marketing channels.
Experience working in large cross-functional teams.
Requires experience in corporate relationship management with C-level client interaction.
Must be analytical and able to understand and relate interdependencies between team and functions.
Proven ability to get things done in a complex, rapidly changing environment.
Ability to take direction from multiple people and successfully prioritize competing priorities.
Strong communication and interpersonal skills.
Strong day-to-day relationship skills, i.e. ability to maintain a positive relationship with external parties while still protecting the company's interests.

Education And / Or Experience
Bachelor's degree or equivalent, preferably in marketing, business statistics, business administration, or related field.
5-7 years of experience working for large global loyalty program or 5+ years of experience in driving loyalty program implementation and transformation

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Position Details

S1617465791375348
Maryland / United States
Baltimore
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Sr. Lead, Loyalty Program Management    Apply

Click on the below icons to share this job to Linkedin, Twitter!

This contract position is with one of our Direct Clients. Please submit resumes to Remya- mremya(at)divihn(dot)com or Divyesh- Drathwa(at)divihn(dot)com You can also call Remya (630) 847 7118 or Divyesh (630) 847 0275 with any questions.

Job Title: Sr. Lead, Loyalty Program Management

Position Summary

Responsible for planning, executing, and managing loyalty program and marketing strategies, and activities in an omnichannel environment including digital and retail. Also, responsible for overseeing the launch and ongoing management and being the key loyalty liaison for the program for all cross-functional program needs.

Essential Duties & Responsibilities
Lead the development and implementation of the loyalty program and test initiatives in line with the strategy.
Continuously update and assess competitive loyalty landscape and translates them into initiatives, working closely with loyalty team.
Develop, optimize and communicate strategic program enhancements in line with the long-term strategic vision.
Collaborates with Company cross-functional team to ensure that loyalty program requirements are implemented and manages ongoing changes.
Lead cross-functional team projects across a broad set of stakeholders, clearly aligning on business and data needs, managing to aggressive timelines, and delivering results to deliver on program requirements.
Responsible for liaising with teams such as Marketing, Finance, Legal, and technology team to maintain and manage the loyalty roadmap which includes new benefits, features, and functionality.
Works closely with loyally teammates to understand the vision, plans and translates the business needs into business requirements for implementation.
Collaborates with cross-functional teams to plan and enable new/enhanced capabilities and to coordinate with stakeholders throughout the implementation
Manage expectations and communicate the progress of loyalty initiatives
Manage working relationships with vendors and partners.
Responsibility for General Program Management, including leading cross-functional team initiatives, facilitating meetings, and providing key updates and presentations to senior leadership.


Qualifications (Knowledge, Skills & Abilities)

Consulting experience in driving loyalty and/marketing transformations is a plus
Experience implementing other similar initiatives like CRM, personalization, Credit card programs or digital marketing initiatives is a plus
Proficient knowledge of customer loyalty programs and digital marketing channels.
Experience working in large cross-functional teams.
Requires experience in corporate relationship management with C-level client interaction.
Must be analytical and able to understand and relate interdependencies between team and functions.
Proven ability to get things done in a complex, rapidly changing environment.
Ability to take direction from multiple people and successfully prioritize competing priorities.
Strong communication and interpersonal skills.
Strong day-to-day relationship skills, i.e. ability to maintain a positive relationship with external parties while still protecting the company's interests.

Education And / Or Experience
Bachelor's degree or equivalent, preferably in marketing, business statistics, business administration, or related field.
5-7 years of experience working for large global loyalty program or 5+ years of experience in driving loyalty program implementation and transformation

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.