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System Administrator 4 - System Integration Manager

In United States

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System Administrator 4 - System Integration Manager   

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JOB TITLE:

System Administrator 4 - System Integration Manager

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Columbus United States

JOB DESCRIPTION:

Complete Description:

The Ohio Department of Aging (ODA) is looking for an experienced, skilled, and motivated System Integration Manager to join the team. As System Integration Manager, she or he is responsible for implementing, integrating, and managing required contact center infrastructure, application, unified communication and endpoint devices to enable ODA's Regional Rapid Response Assistance Program (R3AP) to support aging community.

 

This position will function as a highly skilled System Integration Manager that include:

 

• Install, configure, maintain, and troubleshoot contact center's incident event management system – ZenDesk.

• Install, configure, maintain, and troubleshoot contact center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.

• Identification, distribution, tracking, and completion of program requirements

• Establishing design concepts, criteria, and engineering efforts for product implementation, development, integration and test

• When appropriate, leads cross-functional business units for process improvement

• Strong presentation skills

• Familiar with Microsoft Office 365, Sky for Business, Microsoft Teams.

• Adherence to all internal processes, policies, and applicable movement standards

• Work closely with other business units/organizations to implement and complete projects and tasks.

• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.

• Upgrade systems and processes as required for enhanced functionality and security issue resolution.

• Provide network data collection to support application troubleshooting

• Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.

• Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.

• Write and maintain technical documentation

• Thrives in a fast past, changing environment

 

EXPERIENCE:

• Excellent knowledge of implementing and integration Contact Center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.

• Strong knowledge of configuring, implementing and managing systems

• Ability to drive results with a sense of urgency relative to the end user

• Ability to work independently as well as with a team

• Ability to break down required tasks in project deployment

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Must have strong oral, written, and interpersonal communication skills

• Exceptional analytical and conceptual thinking skills

• Experience working with cross-functional teams

 

REQUIRED SKILLS:

• 4-year college degree or equivalent technical study

• 10+ years of system/server implementation and integration experience

• 10+ years of incident event management system implementation and integration experience

• 5+ years of unified communication engineer experience

• 5+ years of project management experience

• Professional Certification in server, and/or network, is desired

 

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16619904257081221

LOCATION:

United States

CITY:

Columbus

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

System Administrator 4 - System Integration Manager    Apply

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<p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:10.0pt"><span style="background:white"><span style="font-family:"Arial",sans-serif"><span style="color:#666666">Complete Description:</span></span></span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">The Ohio Department of Aging (ODA) is looking for an experienced, skilled, and motivated System Integration Manager to join the team. As System Integration Manager, she or he is responsible for implementing, integrating, and managing required contact center infrastructure, application, unified communication and endpoint devices to enable ODA's Regional Rapid Response Assistance Program (R3AP) to support aging community. </span></span></b></span></span></span></p> <p class="MsoNoSpacing"> </p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">This position will function as a highly skilled System Integration Manager that include:</span></span></b></span></span></span></p> <p class="MsoNoSpacing"> </p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Install, configure, maintain, and troubleshoot contact center's incident event management system – ZenDesk.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Install, configure, maintain, and troubleshoot contact center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Identification, distribution, tracking, and completion of program requirements</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Establishing design concepts, criteria, and engineering efforts for product implementation, development, integration and test</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• When appropriate, leads cross-functional business units for process improvement </span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Strong presentation skills</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Familiar with Microsoft Office 365, Sky for Business, Microsoft Teams.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Adherence to all internal processes, policies, and applicable movement standards</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Work closely with other business units/organizations to implement and complete projects and tasks.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems. </span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Upgrade systems and processes as required for enhanced functionality and security issue resolution.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Provide network data collection to support application troubleshooting</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Write and maintain technical documentation</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Thrives in a fast past, changing environment</span></span></b></span></span></span></p> <p class="MsoNoSpacing"> </p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">EXPERIENCE:</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Excellent knowledge of implementing and integration Contact Center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Strong knowledge of configuring, implementing and managing systems</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Ability to drive results with a sense of urgency relative to the end user</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Ability to work independently as well as with a team</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Ability to break down required tasks in project deployment</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Ability to establish and maintain effective working relationships with employees, vendors, clients and public</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Must have strong oral, written, and interpersonal communication skills</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Exceptional analytical and conceptual thinking skills</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Experience working with cross-functional teams</span></span></b></span></span></span></p> <p class="MsoNoSpacing"> </p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">REQUIRED SKILLS:</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• 4-year college degree or equivalent technical study</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• 10+ years of system/server implementation and integration experience</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• 10+ years of incident event management system implementation and integration experience</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• 5+ years of unified communication engineer experience</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• 5+ years of project management experience</span></span></b></span></span></span></p> <p class="MsoNoSpacing"><span style="font-size:11pt"><span style="tab-stops:49.5pt"><span style="font-family:Calibri,sans-serif"><b><span style="font-size:12.0pt"><span style="color:black">• Professional Certification in server, and/or network, is desired </span></span></b></span></span></span></p> <p class="MsoNoSpacing"> </p>


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