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Systems Engineer

In United States

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Systems Engineer   

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JOB TITLE:

Systems Engineer

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Bentonville - AR United States

JOB DESCRIPTION:

Job Title: Systems Engineer
Location: Bentonville - AR
Experience in yrs.: 06
Skill: EUC Deskside Support

Description/Comment:
Systems Engineer
Onsite day 1 - 3317 SW I St

Bentonville, AR 72712
1. EUC Deskside Support
2. EUC – Hardware Support – Laptops, Desktops, Printers, Scanners, VOIP, Network and Server (H&F)
3. EUC – IT Asset management
Function as an IT support person, handling and managing the IT assets of Cognizant. Position is
expected to perform IT resource management related tasks such as asset tracking, installation and
provisioning of IT assets to end users. This role also includes maintaining asset inventory and
troubleshooting laptops/printers/Video Conference /Smart and Cisco IP phone issues and providing
remote support to users if necessary. This position will coordinate with other IT team members
3.Experience 3to6yrs 4.Required Skills Technical Skills- ,Service Desk, Desktop Support - Remote, Field
Services Domain Skills- 5.Nice to have skills Technical Skills- ,Service Desk Asset Services, Service
Desk App Support, Service desk - UAM Domain Skills- 6.Technology DWP PG 7.Shift Day 8.Roles &
Responsibilities · Location engineers will handle VIP requests (AVP + associate's) on priority which will
be raised via Remedy /Email /Call (to EUCS /IT Leads /Managers) · In Scope Assets: Desktop, Laptop,
Tablets, Surface Pro, Basic support on MPS Printer and Scanner, Vnet, Smartphones, Apple Devices
and Surface pro (Cognizant provided) Tandberg VC device, LAN port, Wi-Fi) · Dedicated support
during Board meetings at Cognizant facility. Academy Support ROW (Americas Specific) · Support will
be provided for Trainings /Onboarding events organized by Academy team outside Cognizant facility. ·
Similar support will be provided in other regions based on the mutual agreement between CIS and IT
Leadership team. Tablets/Surface Pro (Global support) Support for tablets and Surface Pro will be
limited to Basic Setup Email configuration Troubleshooting Wi-Fi connectivity issues · Hardware
support for Surface Pro and Tablets will be limited to service warranty with the respective Vendors
Mobility Operations: Work on GSD and One IT requests Ordering new phones/ upgrading with the
service providers (Cognizant approved Service providers) Enable/Disable IR and Hotspot based on
GSD request Work closely with HR Onboarding team to ensure mobile phones are allocated to VIP
users on Day 1 · Ensure AMS database is updated on a regular basis for any new
connection/disconnection · Liason between End-user and Service provider for number porting and ETF
payments for early disconnections. · Share Weekly/Monthly data with GITRMS – Mobility Team as
signed off. Network Support · Provide Hands and Feet support for Network team for provisioning new
connectivity/new facility setup and ensure connectivity for desktops and laptops. (ROW) · Hands and
Feet Support for Wi-Fi Access Point testing and installation(ROW) · Rack and Stack Support for
commissioning/decommissioning network devices to be provide.

Position Details

POSTED:

Dec 02, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1657324831267411

LOCATION:

United States

CITY:

Bentonville - AR

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Systems Engineer    Apply

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<p><span style="font-size:14px;"><strong><span style="background-color:#2ecc71;">Job Title: Systems Engineer</span><br /> <span style="background-color:#2ecc71;">Location: Bentonville - AR</span><br /> <span style="background-color:#2ecc71;">Experience in yrs.: 06</span><br /> <span style="background-color:#2ecc71;">Skill: EUC Deskside Support</span></strong></span></p> <p>Description/Comment:<br /> Systems Engineer<br /> Onsite day 1 - 3317 SW I St</p> <p>Bentonville, AR 72712<br /> 1. EUC Deskside Support<br /> 2. EUC – Hardware Support – Laptops, Desktops, Printers, Scanners, VOIP, Network and Server (H&amp;F)<br /> 3. EUC – IT Asset management<br /> Function as an IT support person, handling and managing the IT assets of Cognizant. Position is<br /> expected to perform IT resource management related tasks such as asset tracking, installation and<br /> provisioning of IT assets to end users. This role also includes maintaining asset inventory and<br /> troubleshooting laptops/printers/Video Conference /Smart and Cisco IP phone issues and providing<br /> remote support to users if necessary. This position will coordinate with other IT team members<br /> 3.Experience 3to6yrs 4.Required Skills Technical Skills- ,Service Desk, Desktop Support - Remote, Field<br /> Services Domain Skills- 5.Nice to have skills Technical Skills- ,Service Desk Asset Services, Service<br /> Desk App Support, Service desk - UAM Domain Skills- 6.Technology DWP PG 7.Shift Day 8.Roles &amp;<br /> Responsibilities · Location engineers will handle VIP requests (AVP + associate's) on priority which will<br /> be raised via Remedy /Email /Call (to EUCS /IT Leads /Managers) · In Scope Assets: Desktop, Laptop,<br /> Tablets, Surface Pro, Basic support on MPS Printer and Scanner, Vnet, Smartphones, Apple Devices<br /> and Surface pro (Cognizant provided) Tandberg VC device, LAN port, Wi-Fi) · Dedicated support<br /> during Board meetings at Cognizant facility. Academy Support ROW (Americas Specific) · Support will<br /> be provided for Trainings /Onboarding events organized by Academy team outside Cognizant facility. ·<br /> Similar support will be provided in other regions based on the mutual agreement between CIS and IT<br /> Leadership team. Tablets/Surface Pro (Global support) Support for tablets and Surface Pro will be<br /> limited to Basic Setup Email configuration Troubleshooting Wi-Fi connectivity issues · Hardware<br /> support for Surface Pro and Tablets will be limited to service warranty with the respective Vendors<br /> Mobility Operations: Work on GSD and One IT requests Ordering new phones/ upgrading with the<br /> service providers (Cognizant approved Service providers) Enable/Disable IR and Hotspot based on<br /> GSD request Work closely with HR Onboarding team to ensure mobile phones are allocated to VIP<br /> users on Day 1 · Ensure AMS database is updated on a regular basis for any new<br /> connection/disconnection · Liason between End-user and Service provider for number porting and ETF<br /> payments for early disconnections. · Share Weekly/Monthly data with GITRMS – Mobility Team as<br /> signed off. Network Support · Provide Hands and Feet support for Network team for provisioning new<br /> connectivity/new facility setup and ensure connectivity for desktops and laptops. (ROW) · Hands and<br /> Feet Support for Wi-Fi Access Point testing and installation(ROW) · Rack and Stack Support for<br /> commissioning/decommissioning network devices to be provide.</p>


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