• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Systems Support Analyst

In United States

Save this job

Systems Support Analyst   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

Systems Support Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Durham United States

JOB DESCRIPTION:

Role: Systems Support Analyst

Location: Durham NC

Duration: Long Term

 

This role is an Incident Manager with strong ITSM/ITIL/ServiceNow experience.

 

Top Skills.

Previous experience with ITSM is a must along with great communication skills.

Having experience with Servicenow and/or incident management would be a huge plus.

ITSM or ITIL usually work the best with this team.

 

The Expertise and Skills You Bring

  • Bachelor's degree preferred
  • 5-8 years in a similar operational role preferred
  • Must have the ability to command incident triage bridges ensuring quickest possible mitigation, including incident facilitation, troubleshooting/triaging capabilities and recommendations for incident mitigation
  • Publish clear and concise incident communications that provide subscribers with relevant information including business impact and mitigation status
  • Capability to partner with BU teams on stability opportunities based upon reporting/trending findings as well as operational readiness
  • Knowledge of Cloud, Network, Infrastructure & Microsoft Office products
  • Ability to quickly learn new concepts and technologies to support day to day operations
  • Customer orientated personality exhibiting professionalism and enthusiasm
  • Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending
  • Good technical background with the ability to discuss architecture, hardware and software concepts
  • Must have full understanding of the ITIL practices to support the day-to-day operations
  • Excellent verbal and written communication skills.
  • Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.
  • Experienced in DevOps and Agile practices
  • Experienced user of ITSM products
  • Facilitate Change Advisory Board meeting(s) to provide visibility / approval for notable change activity

 

Position Details

POSTED:

Oct 02, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16546464390214539

LOCATION:

United States

CITY:

Durham

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Systems Support Analyst    Apply

Click on the below icons to share this job to Linkedin, Twitter!

<p><strong>Role: Systems Support Analyst</strong></p> <p><strong>Location: Durham NC</strong></p> <p><strong>Duration: Long Term</strong></p> <p> </p> <p>This role is an Incident Manager with strong ITSM/ITIL/ServiceNow experience.</p> <p> </p> <p><strong>Top Skills. </strong></p> <p>Previous experience with ITSM is a must along with great communication skills.</p> <p>Having experience with Servicenow and/or incident management would be a huge plus.</p> <p>ITSM or ITIL usually work the best with this team.</p> <p> </p> <p><strong>The Expertise and Skills You Bring</strong></p> <ul style="margin-top:0cm;" type="disc"> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Bachelor's degree preferred</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">5-8 years in a similar operational role preferred</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Must have the ability to command incident triage bridges ensuring quickest possible mitigation, including incident facilitation, troubleshooting/triaging capabilities and recommendations for incident mitigation</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Publish clear and concise incident communications that provide subscribers with relevant information including business impact and mitigation status</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Capability to partner with BU teams on stability opportunities based upon reporting/trending findings as well as operational readiness</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Knowledge of Cloud, Network, Infrastructure & Microsoft Office products</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Ability to quickly learn new concepts and technologies to support day to day operations</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Customer orientated personality exhibiting professionalism and enthusiasm</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Good technical background with the ability to discuss architecture, hardware and software concepts</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Must have full understanding of the ITIL practices to support the day-to-day operations</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Excellent verbal and written communication skills.</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Experienced in DevOps and Agile practices</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Experienced user of ITSM products</li> <li data-level="1" data-list="0" style="margin-left:-18.0pt;">Facilitate Change Advisory Board meeting(s) to provide visibility / approval for notable change activity</li> </ul> <p> </p>


Please wait..!!