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TAX - Help Desk Analyst 3 / HDA3

In United States

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TAX - Help Desk Analyst 3 / HDA3   

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JOB TITLE:

TAX - Help Desk Analyst 3 / HDA3

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Columbus, Ohio United States

JOB DESCRIPTION:

Role TAX - Help Desk Analyst 3 / HDA3
Location 4485 Northland Ridge Blvd. Columbus, Ohio 43229


Complete Description:
Must be able to report onsite in hybrid schedule.
Years of Relevant Experience: 5 plus years field experience
Preferred Education: 4 year college degree in field of specialty
Role Description:
• Provides technical assistance, support, and advice to end users for hardware,
software, and systems.

• Provides hands-on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for users having problems using computer software, hardware,
and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems,
and procedures.
• Talks with technical and non-technical co-workers to research problem and find
solution.
• Asks user with problem to use telephone and participate in diagnostic procedures,
using diagnostic software or by listening to and following instructions.
• Experienced with a variety of call-tracking software and systems.
• Reads trade magazines and engages in independent study to maintain current
industry knowledge.
• Follow quality standards, and displays strong customer service skills.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

• Calls software and hardware vendors to request service regarding defective
products.
• Acts as a subject matter expert for one or more custom or COTS applications.
• Talks to programmers to explain software errors or to recommend changes to
programs.
• May work as in-house consultant and research alternate approaches to existing
software and hardware when standardized approaches cannot be applied.
• Tests software and hardware to evaluate ease of use and whether product will aid
user in performing work.
• Write software and hardware evaluation and recommendations for management review.
• Write or revise user-training manuals and procedures.
• Develops training materials, such as exercises and visual displays.
• Train users on software and hardware on-site or in classroom, or recommend
outside contractors to provide training.
• Manage expectations at all levels: customers/end users, executive sponsors.
• Ensure quality standards are followed.
• Monitor the team's open backlog of support issues and re-assign issues as
necessary to ensure they are closed per agreed upon service levels.
• Act as the escalation point for high priority support issues.
• Ability to make recommendations on policies on system use and services.

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16620624263831296

LOCATION:

United States

CITY:

Columbus, Ohio

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

TAX - Help Desk Analyst 3 / HDA3    Apply

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<p><span style="font-size:14px;"><strong><span style="background-color:#2ecc71;">Role TAX - Help Desk Analyst 3 / HDA3</span><br /> <span style="background-color:#2ecc71;">Location 4485 Northland Ridge Blvd. Columbus, Ohio 43229</span></strong></span><br /> <br /> Complete Description:<br /> Must be able to report onsite in hybrid schedule.<br /> Years of Relevant Experience: 5 plus years field experience<br /> Preferred Education: 4 year college degree in field of specialty<br /> Role Description:<br /> • Provides technical assistance, support, and advice to end users for hardware,<br /> software, and systems.</p> <p>• Provides hands-on technical assistance to business and technical users.<br /> • Investigates and resolves computer software and hardware problems of users.<br /> • Serves as a contact for users having problems using computer software, hardware,<br /> and operating systems, and escalates as necessary.<br /> • Determines whether problem is caused by hardware, software, or system.<br /> • Answers questions, applying knowledge of computer software, hardware, systems,<br /> and procedures.<br /> • Talks with technical and non-technical co-workers to research problem and find<br /> solution.<br /> • Asks user with problem to use telephone and participate in diagnostic procedures,<br /> using diagnostic software or by listening to and following instructions.<br /> • Experienced with a variety of call-tracking software and systems.<br /> • Reads trade magazines and engages in independent study to maintain current<br /> industry knowledge.<br /> • Follow quality standards, and displays strong customer service skills.<br /> • Ability to work in a team environment.<br /> • Complete assigned tasks.<br /> • Strong communication skills; both written and spoken.</p> <p>• Calls software and hardware vendors to request service regarding defective<br /> products.<br /> • Acts as a subject matter expert for one or more custom or COTS applications.<br /> • Talks to programmers to explain software errors or to recommend changes to<br /> programs.<br /> • May work as in-house consultant and research alternate approaches to existing<br /> software and hardware when standardized approaches cannot be applied.<br /> • Tests software and hardware to evaluate ease of use and whether product will aid<br /> user in performing work.<br /> • Write software and hardware evaluation and recommendations for management review.<br /> • Write or revise user-training manuals and procedures.<br /> • Develops training materials, such as exercises and visual displays.<br /> • Train users on software and hardware on-site or in classroom, or recommend<br /> outside contractors to provide training.<br /> • Manage expectations at all levels: customers/end users, executive sponsors.<br /> • Ensure quality standards are followed.<br /> • Monitor the team's open backlog of support issues and re-assign issues as<br /> necessary to ensure they are closed per agreed upon service levels.<br /> • Act as the escalation point for high priority support issues.<br /> • Ability to make recommendations on policies on system use and services.</p>


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