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Technical Support - R&D 1 (RD - RD - RDSUP - TE13)

In Illinois / United States

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Technical Support - R&D 1 (RD - RD - RDSUP - TE13)   

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JOB TITLE:
Technical Support - R&D 1 (RD - RD - RDSUP - TE13)
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Buffalo Grove Illinois / United States

JOB DESCRIPTION :
PAY RATE $25.00/HOUR -- THIS IS NOT A REMOTE POSITION

Responsibilities
Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
Accountable for support requests related to product information and product problems that are documented.
May escalate more difficult support requests to Field Support Engineers.
Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
Escalates more complex problems to Field Support Engineers.
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbent's role and technical abilities.

Required Knowledge/Skills, Education, and Experience
-High School diploma or equivalent
- Excellent communication, conflict resolution, and problem-solving skills
- High understanding of customer satisfaction and service orientation

Preferred Knowledge/Skills, Education, and Experience
- Spanish Speaking HIGHLY PREFERRED
- Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
- Proficiency with Microsoft Windows operating system and computer networking is a plus.

Position Details

Jun 17, 2021
Information Technology (IT)
S16204861194548202
Illinois / United States
Buffalo Grove
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Technical Support - R&D 1 (RD - RD - RDSUP - TE13)    Apply

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PAY RATE $25.00/HOUR -- THIS IS NOT A REMOTE POSITION

Responsibilities
Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
Accountable for support requests related to product information and product problems that are documented.
May escalate more difficult support requests to Field Support Engineers.
Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
Escalates more complex problems to Field Support Engineers.
Complete company designated training courses for position to enhance work performance and career development
Participates in special projects to increase the incumbent's role and technical abilities.

Required Knowledge/Skills, Education, and Experience
-High School diploma or equivalent
- Excellent communication, conflict resolution, and problem-solving skills
- High understanding of customer satisfaction and service orientation

Preferred Knowledge/Skills, Education, and Experience
- Spanish Speaking HIGHLY PREFERRED
- Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
- Proficiency with Microsoft Windows operating system and computer networking is a plus.