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Technical Support Assistant

In Hawaii / United States

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Technical Support Assistant   

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JOB TITLE:

Technical Support Assistant

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Honolulu Hawaii / United States

JOB DESCRIPTION:

Shift
7:30 to 4:30 HST

The position is for an energy conservation program that provides rebates on energy efficient goods and services for residential homes & small businesses. The general nature and level of work for this position includes but is not limited to:

Duties and Responsibilities:
• Handle a high volume of customer and contractor calls, supporting our energy programs.
• Quality control review of residential customer rebate applications.
• Use knowledge of program requirements to determine applicant qualifications and
provide customer support via phone.
• Maintain productive relationships with internal and external clients, including specific
trade ally partners.
• Assist with weekly reporting for the client and internal staff.
• Identify opportunities for enhancements to current process.

Basic Qualifications:
• Minimum 3 years customer service experience.
• 4 year degree or at least 4 years professional work experience in an office or call center.
• 2 years’ experience with MS Office, including Word, Power Point, and Outlook with emphasis on EXCEL.

Preferred Qualifications:
• Previous program/project administration experience is a plus.
• Intermediate working knowledge of Excel is a plus.
• Accurate typing skills with great attention to detail with a minimum of 40 wpm.
• Excellent organizational and communication skills
• Proven track record of successful project delivery.
• Ability to multitask and prioritize work in a self-directed capacity.
• Prior financial background and familiarity with statistical analysis, would be a plus


Type of Work:
• Must be able to work at a desk and on a computer for extended periods of time.
• Must be able to communicate well over the phone with customers.
• Must be willing to cross train across multiple job processes and be willing to work on multiple programs.
• Must have attention to detail with transferring and manipulating data.
• Be successful working in a team environment.

Position Details

POSTED:

May 14, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1647486008129471

LOCATION:

Hawaii / United States

CITY:

Honolulu

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Technical Support Assistant    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Shift
7:30 to 4:30 HST

The position is for an energy conservation program that provides rebates on energy efficient goods and services for residential homes & small businesses. The general nature and level of work for this position includes but is not limited to:

Duties and Responsibilities:
• Handle a high volume of customer and contractor calls, supporting our energy programs.
• Quality control review of residential customer rebate applications.
• Use knowledge of program requirements to determine applicant qualifications and
provide customer support via phone.
• Maintain productive relationships with internal and external clients, including specific
trade ally partners.
• Assist with weekly reporting for the client and internal staff.
• Identify opportunities for enhancements to current process.

Basic Qualifications:
• Minimum 3 years customer service experience.
• 4 year degree or at least 4 years professional work experience in an office or call center.
• 2 years’ experience with MS Office, including Word, Power Point, and Outlook with emphasis on EXCEL.

Preferred Qualifications:
• Previous program/project administration experience is a plus.
• Intermediate working knowledge of Excel is a plus.
• Accurate typing skills with great attention to detail with a minimum of 40 wpm.
• Excellent organizational and communication skills
• Proven track record of successful project delivery.
• Ability to multitask and prioritize work in a self-directed capacity.
• Prior financial background and familiarity with statistical analysis, would be a plus


Type of Work:
• Must be able to work at a desk and on a computer for extended periods of time.
• Must be able to communicate well over the phone with customers.
• Must be willing to cross train across multiple job processes and be willing to work on multiple programs.
• Must have attention to detail with transferring and manipulating data.
• Be successful working in a team environment.


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