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Technical Support Assistant

In California / United States

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Technical Support Assistant   

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JOB TITLE:

Technical Support Assistant

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Torrance California / United States

JOB DESCRIPTION:

Technical Support Assistant (Support Analyst – Level 1)

This role supports a wide range of technology--typically hardware infrastructure, applications, data storage, computing devices, media, networks, and all equipment related to delivering IT services to meet the needs of the business.

Responsibilities

• Performs support, configuration, installation, and maintenance of various site systems and end-user related technology hardware and software.
• Ensures that incidents and requests are handled according to agreed procedures and service levels, including supporting documentation.
• Coordinates with internal and external service functions and providers to support incidents, requests, projects, and integration of technology systems.
• Performs and participates in integration-related activities, including the upgrade, deployment, and migration of end-user technology and systems.
• Monitors site IT service performance and interacts with site users and stakeholders to determine priority, coordinates response, and resolution to problems related to information technology, including unpredictable, critical, and major incidents.
• Assists with requests for change related to technology systems and services impacting users and the business environment, including scheduling, planning, implementation, and adoption.
• Monitors, gathers, and prepares site-related data and information required for operational effectiveness and improvements.
• Other duties as assigned.

Required Qualifications

• 1-2 years of experience supporting end-user technology.
• Degree in Information Technology or related technical program strongly desired.
• Must have a car, valid driver's license, and automobile insurance.
• Must have basic experience supporting end-user technology with an understanding of shared and enterprise hardware, software, and networks.
• Strong ability to walk users through issues and explain concepts to users whom each have a different level of IT familiarity.
• Ability to provide end-to-end ownership for a group, site, or region related to support operations.
• Ability to recognize and determine priorities and to shift efforts quickly.
• Demonstrates interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.
• Ability to travel.

Position Details

POSTED:

Aug 13, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S165530520751778

LOCATION:

California / United States

CITY:

Torrance

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Technical Support Assistant    Apply

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Technical Support Assistant (Support Analyst – Level 1)

This role supports a wide range of technology--typically hardware infrastructure, applications, data storage, computing devices, media, networks, and all equipment related to delivering IT services to meet the needs of the business.

Responsibilities

• Performs support, configuration, installation, and maintenance of various site systems and end-user related technology hardware and software.
• Ensures that incidents and requests are handled according to agreed procedures and service levels, including supporting documentation.
• Coordinates with internal and external service functions and providers to support incidents, requests, projects, and integration of technology systems.
• Performs and participates in integration-related activities, including the upgrade, deployment, and migration of end-user technology and systems.
• Monitors site IT service performance and interacts with site users and stakeholders to determine priority, coordinates response, and resolution to problems related to information technology, including unpredictable, critical, and major incidents.
• Assists with requests for change related to technology systems and services impacting users and the business environment, including scheduling, planning, implementation, and adoption.
• Monitors, gathers, and prepares site-related data and information required for operational effectiveness and improvements.
• Other duties as assigned.

Required Qualifications

• 1-2 years of experience supporting end-user technology.
• Degree in Information Technology or related technical program strongly desired.
• Must have a car, valid driver's license, and automobile insurance.
• Must have basic experience supporting end-user technology with an understanding of shared and enterprise hardware, software, and networks.
• Strong ability to walk users through issues and explain concepts to users whom each have a different level of IT familiarity.
• Ability to provide end-to-end ownership for a group, site, or region related to support operations.
• Ability to recognize and determine priorities and to shift efforts quickly.
• Demonstrates interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.
• Ability to travel.


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