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Technical Support Engineer-I

In Texas / United States

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Technical Support Engineer-I   

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JOB TITLE:

Technical Support Engineer-I

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Dallas Texas / United States

JOB DESCRIPTION:

Help Desk Support needed ASAP in Dallas, TX for a contract to hire position!

Job Summary

The Tech is responsible for maintaining and monitoring end-user workstations and productivity on local area network. The Tech Specialist will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Specific Job Duties/Responsibilities:

• Provide Help Desk support to users by responding in a timely fashion to needs and concerns
relating to computer applications, networks and general systems issues
• Identify, diagnose and resolve technical problems to completion with little or no assistance
• Serve as an escalation point for other technicians
• Communicate and integrate with third-party vendors (SharePoint, Science teams, Network, Security)
• Work directly with managed IT staff to ensure ticket metrics are being maintained and enhancing the customer experience
• Oversee and validate software and application installation and upgrades
• Maintain site licenses for department/organization
• Assist with planning and implementation of network security including maintaining firewalls,
configuring VPN, managing host security, file permissions, file system integrity and adding and
deleting users
• Conduct training and instruction for new and existing users on operating systems and other
applications to assist users in maximizing use of networks and computing system
• Work with manager in making suggestions for technical systems and architecture
• Work with team and customers to ensure best practices are being acquired and maintained for
service levels
• Maintains confidentiality with regard to the information being processed, stored or accessed by the
end-users on the network
• Accurately maintain documentation and comply with service administrative procedures in a timely
basis to include time entry
• Perform other related duties as assigned by direct supervisor

Required Qualifications/Skills:
• Bachelor’s Degree preferred and 2+ years of experience required
• Current high level industry recognized certification
• Basic understanding of routing and switching
• Experience including VoIP, QoS, IP, Network Analyzer, Wireless, directory services, server OS and
mail
• Experience with and understanding of LDAP, TCP/IP, DHCP, SNMP, AD, GPO, DNS, etc.
• Proficiency with business collaboration tools such as MS Office applications, Zoom, DocuSign,
Adobe, Mimecast, SSO, cloud storage
• Superior communication skills in working with technical and non-technical people and the ability to
develop and maintain collaborative relations among all levels of an organization
• Strong problem solving skills
• Excellent organizational and time/task management skills
• Ability to deal with frequent change, delays or unexpected events
• Ability to identify and resolve problems in a timely manner
• Self-starter with the ability to perform with little or no supervision
• Function collaboratively as part of a fast-paced, client orientated team
• Minimum 5 years as technician or technical help desk experience


Position Details

POSTED:

Jul 06, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S162205430233487

LOCATION:

Texas / United States

CITY:

Dallas

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Technical Support Engineer-I    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Help Desk Support needed ASAP in Dallas, TX for a contract to hire position!

Job Summary

The Tech is responsible for maintaining and monitoring end-user workstations and productivity on local area network. The Tech Specialist will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Specific Job Duties/Responsibilities:

• Provide Help Desk support to users by responding in a timely fashion to needs and concerns
relating to computer applications, networks and general systems issues
• Identify, diagnose and resolve technical problems to completion with little or no assistance
• Serve as an escalation point for other technicians
• Communicate and integrate with third-party vendors (SharePoint, Science teams, Network, Security)
• Work directly with managed IT staff to ensure ticket metrics are being maintained and enhancing the customer experience
• Oversee and validate software and application installation and upgrades
• Maintain site licenses for department/organization
• Assist with planning and implementation of network security including maintaining firewalls,
configuring VPN, managing host security, file permissions, file system integrity and adding and
deleting users
• Conduct training and instruction for new and existing users on operating systems and other
applications to assist users in maximizing use of networks and computing system
• Work with manager in making suggestions for technical systems and architecture
• Work with team and customers to ensure best practices are being acquired and maintained for
service levels
• Maintains confidentiality with regard to the information being processed, stored or accessed by the
end-users on the network
• Accurately maintain documentation and comply with service administrative procedures in a timely
basis to include time entry
• Perform other related duties as assigned by direct supervisor

Required Qualifications/Skills:
• Bachelor’s Degree preferred and 2+ years of experience required
• Current high level industry recognized certification
• Basic understanding of routing and switching
• Experience including VoIP, QoS, IP, Network Analyzer, Wireless, directory services, server OS and
mail
• Experience with and understanding of LDAP, TCP/IP, DHCP, SNMP, AD, GPO, DNS, etc.
• Proficiency with business collaboration tools such as MS Office applications, Zoom, DocuSign,
Adobe, Mimecast, SSO, cloud storage
• Superior communication skills in working with technical and non-technical people and the ability to
develop and maintain collaborative relations among all levels of an organization
• Strong problem solving skills
• Excellent organizational and time/task management skills
• Ability to deal with frequent change, delays or unexpected events
• Ability to identify and resolve problems in a timely manner
• Self-starter with the ability to perform with little or no supervision
• Function collaboratively as part of a fast-paced, client orientated team
• Minimum 5 years as technician or technical help desk experience



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