Technical Support Engineer-I Apply
Help Desk Support needed ASAP in Dallas, TX for a contract to hire position!Job Summary The Tech is responsible for maintaining and monitoring end-user workstations and productivity on local area network. The Tech Specialist will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Specific Job Duties/Responsibilities:• Provide Help Desk support to users by responding in a timely fashion to needs and concerns relating to computer applications, networks and general systems issues• Identify, diagnose and resolve technical problems to completion with little or no assistance• Serve as an escalation point for other technicians• Communicate and integrate with third-party vendors (SharePoint, Science teams, Network, Security)• Work directly with managed IT staff to ensure ticket metrics are being maintained and enhancing the customer experience• Oversee and validate software and application installation and upgrades• Maintain site licenses for department/organization• Assist with planning and implementation of network security including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity and adding and deleting users• Conduct training and instruction for new and existing users on operating systems and other applications to assist users in maximizing use of networks and computing system• Work with manager in making suggestions for technical systems and architecture• Work with team and customers to ensure best practices are being acquired and maintained for service levels• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry• Perform other related duties as assigned by direct supervisorRequired Qualifications/Skills:• Bachelor’s Degree preferred and 2+ years of experience required• Current high level industry recognized certification• Basic understanding of routing and switching• Experience including VoIP, QoS, IP, Network Analyzer, Wireless, directory services, server OS and mail• Experience with and understanding of LDAP, TCP/IP, DHCP, SNMP, AD, GPO, DNS, etc.• Proficiency with business collaboration tools such as MS Office applications, Zoom, DocuSign, Adobe, Mimecast, SSO, cloud storage• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization• Strong problem solving skills• Excellent organizational and time/task management skills • Ability to deal with frequent change, delays or unexpected events • Ability to identify and resolve problems in a timely manner• Self-starter with the ability to perform with little or no supervision• Function collaboratively as part of a fast-paced, client orientated team• Minimum 5 years as technician or technical help desk experience
