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Technical Support Service Desk agent

In Utah / United States

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Technical Support Service Desk agent   

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JOB TITLE:

Technical Support Service Desk agent

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Salt Lake City Utah / United States

JOB DESCRIPTION:

Technical Support Service Desk agent
PayRate: $15.54/HR

CorTech is looking to hire a Technical Support Service Desk agent in Salt Lake City, UT.


Job Description:

Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of application and technical solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about credit errors, password reset, registration, mortgage loan application submissions and data entry, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, navigation, re submission, data modification, resolving username and password problems, verifying proper application setup, and troubleshooting chat/email issues.



Job Responsibilities:

·Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications

·Provides support of software, systems, and/or applications.

·Assists with navigating around application menus, may be required to remote into customer's computer.

·Troubleshoot basic Internet Explorer settings as needed.

·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

·Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.

·Escalates complex problems to the appropriate support groups when appropriate.

Skills and Experience Needed:

·High School Diploma or equivalent required.

·Previous computer technical support preferred.

·A+, MCP, Dell or other industry identified certifications are preferred.

·Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

·Understanding of Active Directory to unlock and reset passwords.

·Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.

·Ability to troubleshoot and resolve issues.

·Ability to communicate clearly and professionally, both verbally and in writing.

·Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Training Information: Candidates need to have strong customer service and aptitude of technical ability or experience. Training will be client specific.

Position Details

POSTED:

Aug 02, 2021

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S1620486059518186

LOCATION:

Utah / United States

CITY:

Salt Lake City

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Technical Support Service Desk agent    Apply

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Technical Support Service Desk agent
PayRate: $15.54/HR

CorTech is looking to hire a Technical Support Service Desk agent in Salt Lake City, UT.


Job Description:

Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of application and technical solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about credit errors, password reset, registration, mortgage loan application submissions and data entry, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, navigation, re submission, data modification, resolving username and password problems, verifying proper application setup, and troubleshooting chat/email issues.



Job Responsibilities:

·Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications

·Provides support of software, systems, and/or applications.

·Assists with navigating around application menus, may be required to remote into customer's computer.

·Troubleshoot basic Internet Explorer settings as needed.

·Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.

·Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.

·Escalates complex problems to the appropriate support groups when appropriate.

Skills and Experience Needed:

·High School Diploma or equivalent required.

·Previous computer technical support preferred.

·A+, MCP, Dell or other industry identified certifications are preferred.

·Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

·Understanding of Active Directory to unlock and reset passwords.

·Proficient with troubleshooting all Windows Operating systems. SUPPLIERS- Have your candidates CONFIRM Windows 7 vs. Windows 10 (or confirm both) on resume please. Windows 10 preferred.

·Ability to troubleshoot and resolve issues.

·Ability to communicate clearly and professionally, both verbally and in writing.

·Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Training Information: Candidates need to have strong customer service and aptitude of technical ability or experience. Training will be client specific.


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