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Technical Writer II

In Washington / United States

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Technical Writer II   

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JOB TITLE:

Technical Writer II

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Bothell Washington / United States

JOB DESCRIPTION:

The OHC Technical Writer key role will is the creation and delivery of the customer facing documents within the creation of instructional assets defining our consumer experience of client Oral Healthcare products.

As a technical writer, you are responsible for the creation of user manuals for different product categories within client Oral Healthcare. Together with Innovation, Engineering, Product Research and Marketing, you convert the input provided into user manuals and other digital content.
In parallel you are co-creating online support pages by providing knowledge articles and other relevant post purchase user content. For this task you will closely work together with the client Product Research and Consumer Care teams.

As a technical writer, you will be working on several projects at the same time. Within the project team, it is your responsibility to ensure that the artwork of the user manual is delivered before the set deadline. You are also responsible for uploading user manuals onto the client support websites using centralized content management tools.

Tasks and responsibilities:

•Execute creation of DFU/IFU delivery projects under direction of the Packaging Content Program Manager and Instructional Asset Lead for new products and existing product changes to meet market RFS from global BMC and technical teams.
•Creating well-structured and clear user content per client Personal Health and Oral healthcare branding guidelines.
•Writing user manual texts based on guidelines and a style guide with direction provided by Oral Healthcare R&D team inputs.
•Ensuring compliance with international legal standards
•Giving instructions to and managing external contacts: illustrators, translation agency and DTP agency. Or build this competency yourselves.
•Monitoring deadlines; meeting business commitments and ensuring quality first-time right delivery.
• Oversee multiple projects of various size and scope simultaneously.
• Escalate process delays and other project risks to internal functions when necessary for quick resolution.
• Proof PDFs, route revisions, and approval deadlines for all instructional asset projects.
• Revise and proof ancillary print and online materials.
• Keep up to date on current business software.

Job requirements:
•Bachelor’s degree
•3-5 years professional experience with a CCMS(Author-it, Arbotext, ST4, Scheme), Author-It preferred
•Minimum 2 years of experience working with implementing brand guidelines in work for national brands
•Accurate and consistent execution
•Demonstrated ability to foresee and address problems proactively
•Highly detail oriented and able to manage multiple complex tasks simultaneously
•Exceptional communication skills for coordinating remote teams of many nationalities, as well as communication with global and local stakeholders
•Demonstrated proficiency with electronic record-keeping system
•Experience working in ISO9000 or similar regulated business preferred
•Previous related work experience in a global consumer packaged goods company preferred
•Stress resistant: able to handle several projects with short deadlines simultaneously

Position Details

POSTED:

Aug 13, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1654268408876627

LOCATION:

Washington / United States

CITY:

Bothell

Job Origin:

Jobsrus_organic_feed

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Aug 19, 2017 9am-6pm
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Technical Writer II    Apply

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The OHC Technical Writer key role will is the creation and delivery of the customer facing documents within the creation of instructional assets defining our consumer experience of client Oral Healthcare products.

As a technical writer, you are responsible for the creation of user manuals for different product categories within client Oral Healthcare. Together with Innovation, Engineering, Product Research and Marketing, you convert the input provided into user manuals and other digital content.
In parallel you are co-creating online support pages by providing knowledge articles and other relevant post purchase user content. For this task you will closely work together with the client Product Research and Consumer Care teams.

As a technical writer, you will be working on several projects at the same time. Within the project team, it is your responsibility to ensure that the artwork of the user manual is delivered before the set deadline. You are also responsible for uploading user manuals onto the client support websites using centralized content management tools.

Tasks and responsibilities:

•Execute creation of DFU/IFU delivery projects under direction of the Packaging Content Program Manager and Instructional Asset Lead for new products and existing product changes to meet market RFS from global BMC and technical teams.
•Creating well-structured and clear user content per client Personal Health and Oral healthcare branding guidelines.
•Writing user manual texts based on guidelines and a style guide with direction provided by Oral Healthcare R&D team inputs.
•Ensuring compliance with international legal standards
•Giving instructions to and managing external contacts: illustrators, translation agency and DTP agency. Or build this competency yourselves.
•Monitoring deadlines; meeting business commitments and ensuring quality first-time right delivery.
• Oversee multiple projects of various size and scope simultaneously.
• Escalate process delays and other project risks to internal functions when necessary for quick resolution.
• Proof PDFs, route revisions, and approval deadlines for all instructional asset projects.
• Revise and proof ancillary print and online materials.
• Keep up to date on current business software.

Job requirements:
•Bachelor’s degree
•3-5 years professional experience with a CCMS(Author-it, Arbotext, ST4, Scheme), Author-It preferred
•Minimum 2 years of experience working with implementing brand guidelines in work for national brands
•Accurate and consistent execution
•Demonstrated ability to foresee and address problems proactively
•Highly detail oriented and able to manage multiple complex tasks simultaneously
•Exceptional communication skills for coordinating remote teams of many nationalities, as well as communication with global and local stakeholders
•Demonstrated proficiency with electronic record-keeping system
•Experience working in ISO9000 or similar regulated business preferred
•Previous related work experience in a global consumer packaged goods company preferred
•Stress resistant: able to handle several projects with short deadlines simultaneously


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