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Travel MRI Tech - nights

In United States

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Travel MRI Tech - nights   

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JOB TITLE:

Travel MRI Tech - nights

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Rochester United States

JOB DESCRIPTION:

Position Description:

 

The Major Incident Manager will be the point person for all Incident and Major Incident processes and procedures for the Incident Management Team. The Major Incident Manager will be responsible for the critical incident process and managing the utilization of the process to lead critical incidents. The Jr Incident Manager will work with the Sr incident Managers to develop and utilize the appropriate metrics to demonstrate response and resolution improvements. The Jr Incident Manager will also work with Sr Incident Managers, client teams, Infogain staff, and third party vendors to assemble RCAs and determine future mitigations.

 

Agent Responsibilities:

 

The goal of the incident management process is to minimize the impact of IT incidents to system/service users and reduce the impact on business operations

 

Because of the serious impact that major incidents can have, MIM Managers are often involved after a major incident has been resolved, assembling RCA and determining mitigation factors and long term avoidance.

Major Incident Manager

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports
  • Coordinating and assembling RCA documents utilizing Sr Incedent Managers, client team's and third party inputs

 

 

Must Have:

  • Ability to communicate with coworkers with varying levels of technical expertise
  • Excellent planning and project management skills
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced, multi-task environment with competing priorities
  • Willingness to take on new projects and technologies
  • Excellent interpersonal/listening skills
  • Excellent problem solving and task analysis skills
  • Proficient in interacting with and creating a collaborative working environment amongst and with I.T. technical staff, non-technical end-users, and multiple levels of management
  • Ability to assemble diverse teams, and direct towards singular goal (restoration of service)
  • Strong attention to detail, organizational skills and ability to follow-through.
  • Ability to provided team based on-call off hours support as needed

 

Required Experience/Skills:

  • At least 1 year of experience working as an Incident Manager in a 24x7x365 environment, or a similar role.
  • Experience working with IT systems and software. Examples would be monitoring software (ex. SolarWinds) and Enterprise Management software. (ex. ServiceNow)
  • Excellent time management, prioritization, and organizational skills.
  • Ability to analyze high volumes of technical data and work in a fast-paced, multitasking environment with competing priorities.
  • Strong problem solving, analytical, and time management skills.
  • Strong working knowledge of IT service management (e.g., ITIL-related disciplines):
    • Change management
    • Configuration management
    • Problem Management

 

 

 

Desired Skills:

  • ITIL v3 or above Certification
  • General knowledge of wide variety of Infrastructure and DB.
  • Demonstrated knowledge of ServiceNow for Incident, Request, Problem, Knowledge Management, and reporting

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S166199054040213542

LOCATION:

United States

CITY:

Rochester

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Travel MRI Tech - nights    Apply

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Position Description:

 

The Major Incident Manager will be the point person for all Incident and Major Incident processes and procedures for the Incident Management Team. The Major Incident Manager will be responsible for the critical incident process and managing the utilization of the process to lead critical incidents. The Jr Incident Manager will work with the Sr incident Managers to develop and utilize the appropriate metrics to demonstrate response and resolution improvements. The Jr Incident Manager will also work with Sr Incident Managers, client teams, Infogain staff, and third party vendors to assemble RCAs and determine future mitigations.

 

Agent Responsibilities:

 

The goal of the incident management process is to minimize the impact of IT incidents to system/service users and reduce the impact on business operations

 

Because of the serious impact that major incidents can have, MIM Managers are often involved after a major incident has been resolved, assembling RCA and determining mitigation factors and long term avoidance.

Major Incident Manager

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports
  • Coordinating and assembling RCA documents utilizing Sr Incedent Managers, client team's and third party inputs

 

 

Must Have:

  • Ability to communicate with coworkers with varying levels of technical expertise
  • Excellent planning and project management skills
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced, multi-task environment with competing priorities
  • Willingness to take on new projects and technologies
  • Excellent interpersonal/listening skills
  • Excellent problem solving and task analysis skills
  • Proficient in interacting with and creating a collaborative working environment amongst and with I.T. technical staff, non-technical end-users, and multiple levels of management
  • Ability to assemble diverse teams, and direct towards singular goal (restoration of service)
  • Strong attention to detail, organizational skills and ability to follow-through.
  • Ability to provided team based on-call off hours support as needed

 

Required Experience/Skills:

  • At least 1 year of experience working as an Incident Manager in a 24x7x365 environment, or a similar role.
  • Experience working with IT systems and software. Examples would be monitoring software (ex. SolarWinds) and Enterprise Management software. (ex. ServiceNow)
  • Excellent time management, prioritization, and organizational skills.
  • Ability to analyze high volumes of technical data and work in a fast-paced, multitasking environment with competing priorities.
  • Strong problem solving, analytical, and time management skills.
  • Strong working knowledge of IT service management (e.g., ITIL-related disciplines):
    • Change management
    • Configuration management
    • Problem Management

 

 

 

Desired Skills:

  • ITIL v3 or above Certification
  • General knowledge of wide variety of Infrastructure and DB.
  • Demonstrated knowledge of ServiceNow for Incident, Request, Problem, Knowledge Management, and reporting


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