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US - Customer Care - Call Center Core 3

In Massachusetts / United States

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US - Customer Care - Call Center Core 3   

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JOB TITLE:

US - Customer Care - Call Center Core 3

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Burlington Massachusetts / United States

JOB DESCRIPTION:

Description:

Roles related to the sales and marketing of Merck s products, maximising value from the sale of products, and the identification and fostering of alliances and new business opportunities. Provides internal and external customers with services via telephone in a variety of topics requiring specific technical knowledge. IMPACT: Impacts the effectiveness of own work team through quality of services or information provided; typically acts as an informal resource for less experienced colleagues. COMPLEXITY: Identifies key issues and patterns and spots new, less obvious solutions. ACCOUNTABILITY/ INDEPENDENCE: Accountable for quality of own work; provides solutions to problems based on practice, existing precedents or procedures; uses discretion to modify work practices and processes to achieve results or improve efficiency. Completes work with a limited degree of supervision. EXPERIENCE: Requires proficiency through formal and job-related training and considerable on-the-job experience. ORGANIZATION: Typically reports to a Manager role or Project Manager role (for a defined period of time) based on organizational set-up, may have a lead person for day-to-day guidance. High school diploma or equivalent required and 3-5 yrs relevant work experience

********
HIRE DATE is June 7, 2021
Job Title: Customer Care Associate (15 Month Contract Assignment (Pay rate- $19/hr)
Hours: 8.5 hour shift with 30 minutes for lunch, Monday thru Friday between the hours of 8AM and 7PM ET. Must be flexible. 40 hours/Week
Location: 400 Summit Blvd, Burlington, MA 01803

A career with MilliporeSigma is an ongoing journey of discovery: our 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your role: The Customer Care Associate position involves working in dynamic and fast-paced team environment.
In this role you will receive training and on-going coaching to enable you to deliver a better customer experience.
You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team.
The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.

Who you are:
Minimum Qualifications:
Bachelors Degree in any discipline OR High School Diploma or GED and 1+ years of customer service experience

Preferred Qualifications:
Positive, friendly, takes pride in work, and eager to learn
Respectful, honest, humble and willing to embrace challenges
Strong interpersonal communication and written skills.
Organized, with the ability to prioritize incoming tasks.
Knowledge of SAP or Oracle, and Microsoft applications a plus.
Experience with Salesforce Applications a plus.
Multilingual skills (French and Spanish) are a plus.

Position Details

POSTED:

Jun 23, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1620486276047231

LOCATION:

Massachusetts / United States

CITY:

Burlington

Job Origin:

CEIPAL_ORGANIC_FEED

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Description:

Roles related to the sales and marketing of Merck s products, maximising value from the sale of products, and the identification and fostering of alliances and new business opportunities. Provides internal and external customers with services via telephone in a variety of topics requiring specific technical knowledge. IMPACT: Impacts the effectiveness of own work team through quality of services or information provided; typically acts as an informal resource for less experienced colleagues. COMPLEXITY: Identifies key issues and patterns and spots new, less obvious solutions. ACCOUNTABILITY/ INDEPENDENCE: Accountable for quality of own work; provides solutions to problems based on practice, existing precedents or procedures; uses discretion to modify work practices and processes to achieve results or improve efficiency. Completes work with a limited degree of supervision. EXPERIENCE: Requires proficiency through formal and job-related training and considerable on-the-job experience. ORGANIZATION: Typically reports to a Manager role or Project Manager role (for a defined period of time) based on organizational set-up, may have a lead person for day-to-day guidance. High school diploma or equivalent required and 3-5 yrs relevant work experience

********
HIRE DATE is June 7, 2021
Job Title: Customer Care Associate (15 Month Contract Assignment (Pay rate- $19/hr)
Hours: 8.5 hour shift with 30 minutes for lunch, Monday thru Friday between the hours of 8AM and 7PM ET. Must be flexible. 40 hours/Week
Location: 400 Summit Blvd, Burlington, MA 01803

A career with MilliporeSigma is an ongoing journey of discovery: our 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your role: The Customer Care Associate position involves working in dynamic and fast-paced team environment.
In this role you will receive training and on-going coaching to enable you to deliver a better customer experience.
You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team.
The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.

Who you are:
Minimum Qualifications:
Bachelors Degree in any discipline OR High School Diploma or GED and 1+ years of customer service experience

Preferred Qualifications:
Positive, friendly, takes pride in work, and eager to learn
Respectful, honest, humble and willing to embrace challenges
Strong interpersonal communication and written skills.
Organized, with the ability to prioritize incoming tasks.
Knowledge of SAP or Oracle, and Microsoft applications a plus.
Experience with Salesforce Applications a plus.
Multilingual skills (French and Spanish) are a plus.


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