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US - Account Management Expert 1

In Massachusetts / United States

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US - Account Management Expert 1   

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JOB TITLE:
US - Account Management Expert 1
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Burlington Massachusetts / United States

JOB DESCRIPTION :
Description:

Pay Rate: $19-$21/hr
9am-6:30pm Monday-Friday

Your Role:
This Sales Support Associate position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class support. This individual will be responsible for ensuring each transaction is processed within Millipore guidelines, values and customer specifications. As a Support Specialist, this individual must have the ability to learn and master a number of different skill sets. Excellent verbal and written communication skills are imperative. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.
You will use Oracle, Lotus Notes, Business Objects and other applications that house customer information to research and maintain customer account information. When required, you will be tasked with investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters. Being able to respond to customer and sales inquiries and resolve issues quickly, competently and professionally is key to this position.
Who You Are:

Basic Qualifications:
High School Diploma or equivalent
1+ years of customer service experience

Preferred Qualifications:
Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
Excellent listening and telephone communication skills.
Highly motivated and organized, with attention to prioritizing incoming tasks.
Associates degree or higher education
Knowledge of Oracle system and PC applications
Multilingual skills (French and Spanish)
Strong knowledge around Millipore's organizational structure, business practices and customer base.
Act as a role model of Millipore s values and best-in-class business practices.
Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

Position Details

S1617465782332264
Massachusetts / United States
Burlington
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

US - Account Management Expert 1    Apply

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Description:

Pay Rate: $19-$21/hr
9am-6:30pm Monday-Friday

Your Role:
This Sales Support Associate position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class support. This individual will be responsible for ensuring each transaction is processed within Millipore guidelines, values and customer specifications. As a Support Specialist, this individual must have the ability to learn and master a number of different skill sets. Excellent verbal and written communication skills are imperative. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.
You will use Oracle, Lotus Notes, Business Objects and other applications that house customer information to research and maintain customer account information. When required, you will be tasked with investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters. Being able to respond to customer and sales inquiries and resolve issues quickly, competently and professionally is key to this position.
Who You Are:

Basic Qualifications:
High School Diploma or equivalent
1+ years of customer service experience

Preferred Qualifications:
Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
Excellent listening and telephone communication skills.
Highly motivated and organized, with attention to prioritizing incoming tasks.
Associates degree or higher education
Knowledge of Oracle system and PC applications
Multilingual skills (French and Spanish)
Strong knowledge around Millipore's organizational structure, business practices and customer base.
Act as a role model of Millipore s values and best-in-class business practices.
Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.