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US - Customer Care - Call Center Expert 1

In Massachusetts / United States

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US - Customer Care - Call Center Expert 1   

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JOB TITLE:

US - Customer Care - Call Center Expert 1

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Burlington Massachusetts / United States

JOB DESCRIPTION:

Description:

Your Role:

The Technical Service Scientist will be a key member of an entry level, interactive technical service team that acts as the front line of communications between customers and our technical service specialists. This team is focused on providing best-in-class customer support via telephone, email and internet. The candidate will field basic technical inquiries on MilliporeSigma's products and navigating more advanced technical inquiries to the appropriate specialist within the organization. Our customer base includes Pharmaceutical and Biotech companies, Universities, Hospitals and Government agencies. Professional communication and schedule flexibility are imperative.

To perform the duties of the position the Technical Service Scientist will respond to incoming technical inquiries in a quality and timely manner following established procedures, respond to customer inquiries and resolve issues quickly, competently and professionally, documenting all correspondence. Analyze and understand our customer s needs, navigate and escalate customer inquiries to the appropriate specialized technical service department when necessary. Produce work that is well executed, accurate, and attentive to detail. Take ownership of all customer interactions to ensure best-in-class service. Effective communication across all business units within the organization. Ability to use multiple systems to gather and collect information: Oracle, SAP, Lotus Notes, and SalesForce.com.

In this position the employee will adapt quickly to frequently changing applications and departmental and divisional policies and procedures. Send requested or required documentation to customers. Function effectively at times of increased work demands and tight deadlines. Demonstrate reliable attendance and adhere to scheduled work hours. Interact extensively in a team environment with peers, supervisors and managers to assist one another. Be flexible with the work schedule to meet the needs of the organization. Act as a role model of MilliporeSigma's values and best-in-class business practices. Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.


Who You Are:
Minimum Qualifications:
Bachelor s degree in any discipline and 1+ year of lab experience or 1+ year experience in a customer-facing role

Preferred Qualifications:
Bachelor s in Chemistry or other Life Science discipline
Knowledge of the Life Science industry
Call Center experience
Knowledge of Oracle, SAP, SalesForce.com and PC applications
Excellent interpersonal communication and written skills, pro-active problem- solving skills and the ability to multitask effectively
Excellent listening and telephone communication skills and computer literacy
Highly motivated and organized, with attention to prioritizing incoming tasks

Position Details

POSTED:

Aug 24, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1620486275855228

LOCATION:

Massachusetts / United States

CITY:

Burlington

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Description:

Your Role:

The Technical Service Scientist will be a key member of an entry level, interactive technical service team that acts as the front line of communications between customers and our technical service specialists. This team is focused on providing best-in-class customer support via telephone, email and internet. The candidate will field basic technical inquiries on MilliporeSigma's products and navigating more advanced technical inquiries to the appropriate specialist within the organization. Our customer base includes Pharmaceutical and Biotech companies, Universities, Hospitals and Government agencies. Professional communication and schedule flexibility are imperative.

To perform the duties of the position the Technical Service Scientist will respond to incoming technical inquiries in a quality and timely manner following established procedures, respond to customer inquiries and resolve issues quickly, competently and professionally, documenting all correspondence. Analyze and understand our customer s needs, navigate and escalate customer inquiries to the appropriate specialized technical service department when necessary. Produce work that is well executed, accurate, and attentive to detail. Take ownership of all customer interactions to ensure best-in-class service. Effective communication across all business units within the organization. Ability to use multiple systems to gather and collect information: Oracle, SAP, Lotus Notes, and SalesForce.com.

In this position the employee will adapt quickly to frequently changing applications and departmental and divisional policies and procedures. Send requested or required documentation to customers. Function effectively at times of increased work demands and tight deadlines. Demonstrate reliable attendance and adhere to scheduled work hours. Interact extensively in a team environment with peers, supervisors and managers to assist one another. Be flexible with the work schedule to meet the needs of the organization. Act as a role model of MilliporeSigma's values and best-in-class business practices. Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.


Who You Are:
Minimum Qualifications:
Bachelor s degree in any discipline and 1+ year of lab experience or 1+ year experience in a customer-facing role

Preferred Qualifications:
Bachelor s in Chemistry or other Life Science discipline
Knowledge of the Life Science industry
Call Center experience
Knowledge of Oracle, SAP, SalesForce.com and PC applications
Excellent interpersonal communication and written skills, pro-active problem- solving skills and the ability to multitask effectively
Excellent listening and telephone communication skills and computer literacy
Highly motivated and organized, with attention to prioritizing incoming tasks


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