UX Researcher - Remote Apply
Pay Rate - $53/hrJob DescriptionThe Insights & Research team sits within the broader Experience Design team, which brings together interaction design, visual design, service design, consumer insights, behavioral science, and UX research to deliver best-in-class customer experiences. Our researchers care deeply about our customers, and are continually striving to better ground the company in customer-centered thinking. Our team conducts research to understand the end-to-end experiences across multiple platforms including mobile apps, mobile web, and desktop.Job DescriptionYou’ll be working on our Rolling Research program. Every two weeks, you’ll recruit a new batch of participants and will conduct 1-3 evaluative studies (usability testing and concept testing). You’ll have an opportunity to collaborate with other researchers, designers, product managers, data scientists, and others across all business areas. The results of your work will fit into the broader evaluative culture where we evaluate our work across the entire design and product development processes.? Plan and execute research projects that impact products and features used by millions of people every day.? Generate insights for evaluative purposes.? Collaborate closely with multi-disciplinary teams.? Collaborate with other researchers, designers, and product managers on project framing/scoping.? Conduct and lead research projects within rolling, two-week cycles: design studies, execute, analyze, synthesize, and deliver results.? Apply a variety of methodologies and approaches to understand complex problems (mostly through moderated research).? Communicate results and illustrate recommendations in compelling and creative ways.? Develop a strong understanding of our target customers’ needs and pain-points.Qualifications? You are able to employ a wide range of research methods.? You are able to quickly turn around usability testing and get deeper qualitative insights through moderated interviews.? You are able to execute research in an agile development process and juggle multiple deliverables.? You think deeply about end-to-end experiences, including both digital and non-digital aspects.? Most importantly, you are a passionate advocate for our customers throughout the development process.
