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VDI Specialist

In New York / United States

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VDI Specialist   

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JOB TITLE:

VDI Specialist

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Albany New York / United States

JOB DESCRIPTION:

Work hours: 8-5 Mon-FriKey RequirementsIncumbent is a VMWare Horizon and Windows SME, with comprehensive knowledge of VMWare EUC platforms,Windows user environments and Microsoft RDS.Duties include design, engineer, automate and maintain daily remote access technologies.The professionals must be capable manage performance and rectify any errors that occur within the virtual desktop environment.Partner and collaborate with Enterprise Security to understand and implement security standards to our VDI environment.Optimize and automate solutions for management and deployment of VDI applications, operating systems, updates, and configuration changes.They should have proficiency in ITIL and other IT operations frameworks.The professional should be able to provide all the necessary support for VDI and RDS.Role does not require travel but may require work outside of customary business hours and/or on-call rotation.Skills / Experience:5+ years with configuration and support of VMWare Horizon and Microsoft Windows products and technologies.Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.Knowledge of Microsoft Windows, VMware ESXi operating systems.Knowledge of information security techniques to maintain a secure and efficient work environment.Working knowledge of network tools, such as, Visio, Wireshark, etc.Good analytical and problem solving skills.Basic understanding of MS SQL databases.Ability to communicate with other employees in the company in both technical and non-technical roles.Ability to work independently and as part of a team.Excellent verbal and written communication skills.Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.Reviews user requirements and provides direction in the identification of problem and potential resolution.Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques.Reviews alternate approaches and selects appropriate methodology.Recommends corrections in technical applications and analysis.Evaluates vendor capabilities to provide required products or services. Performs moderately complex systems modeling, simulation and analysis.Key Responsibilities:Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.Reviews user requirements and provides direction in the identification of problem and potential resolution.Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques.Reviews alternate approaches and selects appropriate methodology.Recommends corrections in technical applications and analysis.Evaluates vendor capabilities to provide required products or services.Performs moderately complex systems modeling, simulation and analysis.Applies extensive technical expertise, and has full knowledge of other related disciplines.Develops technical solutions to complex problems requiring the regular use of ingenuity and creativity.Work is performed without appreciable direction.Exercises considerable latitude in determining technical objectives of assignment.Completed work is reviewed from a relatively long-term perspective, for desired results.Guides the successful completion of major programs and may function in a project leadership role.Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.Represents the organization as the prime technical contact on contracts and projects.Interacts with senior internal and external personnel on significant technical maters often requiring coordination between organizations.Provides technical consultation to other project teams within the assigned program.May provide work leadership for lower level employees.Excludes those with full supervisory responsibility.Key Responsibilities:Ensures high levels of client satisfaction for the products/solutions supported.Addresses all questions regarding the installation, configuration and customization within the areas of domain expertise.Responds to Level 2 problems in a timely and accurate manner and ensures that Service Level Agreements are met.Processes high levels of expertise on products being supported and is knowledgeable of competitors products.May act as a technical and business domain subject matter expert to other groups and to clients.May research and resolve Level 3 support issues as required.May work on billable engagements as required to meet current client requirements.With minimum oversight, is capable of supervising a team of junior staff.May participate in selling or promoting of additional services.Identifies new services opportunities and ensures they are properly followed up to ensure closure.Escalates product issues to Client Management when support staff is unable to resolve them.Identifies documents and estimates (costs/revenue) opportunities for add-on services Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.Documents resolutions to reported problems.Identifies product and documentation deficiencies and makes suggestions for improvement.May analyze and resolve problems escalated from within the organizationWorks with clients to define requirements for enhancement requestsManages the qualification and assessment of clients expectations.Acts as a subject-matter expert in one or part of a CMMi Process Area Applies CMMi compliant best practices and promotes continuous process improvementMay manage the design and implementation of CMMi-compliant processes and process improvementsMay act as a technical and business domain subject-matter expert to other groups and to clientsProvides on the job training to junior staff of the TeamActs as a consulting expert to advise on the functional/technical/organizational matters which can impact the work/business processes Incumbents

Position Details

POSTED:

Oct 22, 2022

EMPLOYMENT:

INDUSTRY:

Information Technology (IT)

SNAPRECRUIT ID:

S166076280650751

LOCATION:

New York / United States

CITY:

Albany

Job Origin:

Jobsrus_organic_feed

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Work hours: 8-5 Mon-FriKey RequirementsIncumbent is a VMWare Horizon and Windows SME, with comprehensive knowledge of VMWare EUC platforms,Windows user environments and Microsoft RDS.Duties include design, engineer, automate and maintain daily remote access technologies.The professionals must be capable manage performance and rectify any errors that occur within the virtual desktop environment.Partner and collaborate with Enterprise Security to understand and implement security standards to our VDI environment.Optimize and automate solutions for management and deployment of VDI applications, operating systems, updates, and configuration changes.They should have proficiency in ITIL and other IT operations frameworks.The professional should be able to provide all the necessary support for VDI and RDS.Role does not require travel but may require work outside of customary business hours and/or on-call rotation.Skills / Experience:5+ years with configuration and support of VMWare Horizon and Microsoft Windows products and technologies.Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.Knowledge of Microsoft Windows, VMware ESXi operating systems.Knowledge of information security techniques to maintain a secure and efficient work environment.Working knowledge of network tools, such as, Visio, Wireshark, etc.Good analytical and problem solving skills.Basic understanding of MS SQL databases.Ability to communicate with other employees in the company in both technical and non-technical roles.Ability to work independently and as part of a team.Excellent verbal and written communication skills.Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.Reviews user requirements and provides direction in the identification of problem and potential resolution.Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques.Reviews alternate approaches and selects appropriate methodology.Recommends corrections in technical applications and analysis.Evaluates vendor capabilities to provide required products or services. Performs moderately complex systems modeling, simulation and analysis.Key Responsibilities:Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.Reviews user requirements and provides direction in the identification of problem and potential resolution.Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques.Reviews alternate approaches and selects appropriate methodology.Recommends corrections in technical applications and analysis.Evaluates vendor capabilities to provide required products or services.Performs moderately complex systems modeling, simulation and analysis.Applies extensive technical expertise, and has full knowledge of other related disciplines.Develops technical solutions to complex problems requiring the regular use of ingenuity and creativity.Work is performed without appreciable direction.Exercises considerable latitude in determining technical objectives of assignment.Completed work is reviewed from a relatively long-term perspective, for desired results.Guides the successful completion of major programs and may function in a project leadership role.Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.Represents the organization as the prime technical contact on contracts and projects.Interacts with senior internal and external personnel on significant technical maters often requiring coordination between organizations.Provides technical consultation to other project teams within the assigned program.May provide work leadership for lower level employees.Excludes those with full supervisory responsibility.Key Responsibilities:Ensures high levels of client satisfaction for the products/solutions supported.Addresses all questions regarding the installation, configuration and customization within the areas of domain expertise.Responds to Level 2 problems in a timely and accurate manner and ensures that Service Level Agreements are met.Processes high levels of expertise on products being supported and is knowledgeable of competitors products.May act as a technical and business domain subject matter expert to other groups and to clients.May research and resolve Level 3 support issues as required.May work on billable engagements as required to meet current client requirements.With minimum oversight, is capable of supervising a team of junior staff.May participate in selling or promoting of additional services.Identifies new services opportunities and ensures they are properly followed up to ensure closure.Escalates product issues to Client Management when support staff is unable to resolve them.Identifies documents and estimates (costs/revenue) opportunities for add-on services Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.Documents resolutions to reported problems.Identifies product and documentation deficiencies and makes suggestions for improvement.May analyze and resolve problems escalated from within the organizationWorks with clients to define requirements for enhancement requestsManages the qualification and assessment of clients expectations.Acts as a subject-matter expert in one or part of a CMMi Process Area Applies CMMi compliant best practices and promotes continuous process improvementMay manage the design and implementation of CMMi-compliant processes and process improvementsMay act as a technical and business domain subject-matter expert to other groups and to clientsProvides on the job training to junior staff of the TeamActs as a consulting expert to advise on the functional/technical/organizational matters which can impact the work/business processes Incumbents


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