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VITA Service Level Manager || Richmond VA || Contract || Direct client requirements.

In Virginia / United States

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VITA Service Level Manager || Richmond VA || Contract || Direct client requirements.   

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JOB TITLE:

VITA Service Level Manager || Richmond VA || Contract || Direct client requirements.

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Richmond Virginia / United States

JOB DESCRIPTION:

VITA Service Level Manager


*local candidates strongly preferred
*Once the quarantine is lifted, they will be REQUIRED to work onsite at the agency NA% of the time with NO ongoing remote work.


-Experience with SLAs, Process Improvements, Requirements Development, Excel, Access and DB systems in a complex IT environment.
-Expert Excel skills for the creation and management of the monthly SLA Compliance Report.
-Streamline and improve the tools used in the management of the SLA Compliance Report.
-Develop requirements and build proof of concept tools for managing the SLA Compliance Report as well as the supporting SLA Data also provided via Excel.
-Experience with managing financial calculations and interdependencies in Excel.
-Perform SLA exclusion analysis, key for SLA and billing processes.
-Perform SLA reporting analysis for all STSs and MSI utilizing complex Excel spreadsheets.
-Experience in reviewing and establishing performance based SLA targets.
-Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives.
-Prepare options which consider financial analysis.
-Experience in the development of sustainable/measurable processes.
-Extensive experience with VISIO (or similar).
-Coordinate actions/responses from a wide range of stakeholders.
-Experience documenting and presenting decisions and improvement proposals.
-Experience working in an outsourced environment.
Skills:
- Strong service level agreement (SLA) skills and ability to provide in-depth analysis.
- Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives
- Prepare options which consider financial analysis
- Attention to detail
- Good communication, documentation and organization skills
- Ability to multi-task and work under tight deadlines
- Ability to work independently
- Background with Service Management Systems (e.g. ServiceNow, HPSM, etc.)
- Excellent customer service skills and ability to work with both organizational and matrixed teams
- Proficient with Word, PowerPoint, Access, Visio (or similar)



Required/Desired Skills
Skill Required /Desired Amount of Experience
Proficient with Microsoft Office Suite-- Access-- Expert - Excel Required 5 Years
- SLA Reporting Required 5 Years
- Financial Calculations and Reporting Required 4 Years
- Word, PowerPoint, Visio (or similar) Required 4 Years
Strong service level agreement (SLA) skills and ability to provide indepth analysis. Required 5 Years
- Understanding of ITIL, Process Improvement, Lean, SLA Required 5 Years
- Expert Data Management, Analysis and Reporting Required 5 Years
- Excellent oral and written communication skills Required 5 Years
- Ability to work with all levels of organizations to resolve problems and drive improvements Required 5 Years
- Multi-tasking and priority management Required 5 Years
- Knowledge of IT processes such as Incident, Change, Problem, Configuration, Request, etc. Required 5 Years
Questions
No. Question
Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2 Please list candidate's email address that will be used when submitting E-RTR.
Question3 Will need to successfully pass VITA's fingerprinting background check
Question4 Is the candidate aware this position is onsite due to Covid and will return to being NA% onsite once VITA is back in the office?
Question5 Is the candidate aware, if selected, they will need to go onsite to the VITA office to pick up their equipment?
Question6 If offered the role, how soon could the candidate begin working?
Question7 In what city and state does the candidate reside?

Position Details

POSTED:

Jun 29, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204868294777998

LOCATION:

Virginia / United States

CITY:

Richmond

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

VITA Service Level Manager || Richmond VA || Contract || Direct client requirements.    Apply

Click on the below icons to share this job to Linkedin, Twitter!

VITA Service Level Manager


*local candidates strongly preferred
*Once the quarantine is lifted, they will be REQUIRED to work onsite at the agency NA% of the time with NO ongoing remote work.


-Experience with SLAs, Process Improvements, Requirements Development, Excel, Access and DB systems in a complex IT environment.
-Expert Excel skills for the creation and management of the monthly SLA Compliance Report.
-Streamline and improve the tools used in the management of the SLA Compliance Report.
-Develop requirements and build proof of concept tools for managing the SLA Compliance Report as well as the supporting SLA Data also provided via Excel.
-Experience with managing financial calculations and interdependencies in Excel.
-Perform SLA exclusion analysis, key for SLA and billing processes.
-Perform SLA reporting analysis for all STSs and MSI utilizing complex Excel spreadsheets.
-Experience in reviewing and establishing performance based SLA targets.
-Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives.
-Prepare options which consider financial analysis.
-Experience in the development of sustainable/measurable processes.
-Extensive experience with VISIO (or similar).
-Coordinate actions/responses from a wide range of stakeholders.
-Experience documenting and presenting decisions and improvement proposals.
-Experience working in an outsourced environment.
Skills:
- Strong service level agreement (SLA) skills and ability to provide in-depth analysis.
- Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives
- Prepare options which consider financial analysis
- Attention to detail
- Good communication, documentation and organization skills
- Ability to multi-task and work under tight deadlines
- Ability to work independently
- Background with Service Management Systems (e.g. ServiceNow, HPSM, etc.)
- Excellent customer service skills and ability to work with both organizational and matrixed teams
- Proficient with Word, PowerPoint, Access, Visio (or similar)



Required/Desired Skills

Skill Required /Desired Amount of Experience
Proficient with Microsoft Office Suite-- Access-- Expert - Excel Required 5 Years
- SLA Reporting Required 5 Years
- Financial Calculations and Reporting Required 4 Years
- Word, PowerPoint, Visio (or similar) Required 4 Years
Strong service level agreement (SLA) skills and ability to provide indepth analysis. Required 5 Years
- Understanding of ITIL, Process Improvement, Lean, SLA Required 5 Years
- Expert Data Management, Analysis and Reporting Required 5 Years
- Excellent oral and written communication skills Required 5 Years
- Ability to work with all levels of organizations to resolve problems and drive improvements Required 5 Years
- Multi-tasking and priority management Required 5 Years
- Knowledge of IT processes such as Incident, Change, Problem, Configuration, Request, etc. Required 5 Years
Questions
No. Question
Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2 Please list candidate's email address that will be used when submitting E-RTR.
Question3 Will need to successfully pass VITA's fingerprinting background check
Question4 Is the candidate aware this position is onsite due to Covid and will return to being NA% onsite once VITA is back in the office?
Question5 Is the candidate aware, if selected, they will need to go onsite to the VITA office to pick up their equipment?
Question6 If offered the role, how soon could the candidate begin working?
Question7 In what city and state does the candidate reside?


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