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Voice NOC Technician-$3,500 Sign on Bonus!

In United States

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Voice NOC Technician-$3,500 Sign on Bonus!   

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JOB TITLE:

Voice NOC Technician-$3,500 Sign on Bonus!

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Longmont, CO United States

JOB DESCRIPTION:

 Our Life & Safety operations department is currently seeking to add a Voice NOC Technician to our Longmont location at 1601 Dry Creek Drive.

 

The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Day to day responsibilities include, but are not limited to:

  • Monitoring, troubleshoot and correct switch, voice platform and network problems
  • Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
  • Coordinate emergency traffic reroutes to mitigate call failures
  • Responding to network alarms with corrective actions
  • Partnering with both internal and external parties to resolve ticket issues
  • Willingness to work a 4x10 shift and cover others shifts as needed
  • Other duties as assigned

Minimum Qualifications

Education

  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
  • SIP training or certifications highly preferred

Experience and Technical Skills

  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SIP signaling protocols, ladders and error messages
  • General understanding of the OSI model
  • Hands on troubleshooting of BGP and routing decisions
  • Ability to navigate Cisco CLI
  • SONUS troubleshooting experience preferred, but not required


Position Details

POSTED:

Sep 30, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16553376305632073

LOCATION:

United States

CITY:

Longmont, CO

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Voice NOC Technician-$3,500 Sign on Bonus!    Apply

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 Our Life & Safety operations department is currently seeking to add a Voice NOC Technician to our Longmont location at 1601 Dry Creek Drive.

 

The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Day to day responsibilities include, but are not limited to:

  • Monitoring, troubleshoot and correct switch, voice platform and network problems
  • Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
  • Coordinate emergency traffic reroutes to mitigate call failures
  • Responding to network alarms with corrective actions
  • Partnering with both internal and external parties to resolve ticket issues
  • Willingness to work a 4x10 shift and cover others shifts as needed
  • Other duties as assigned

Minimum Qualifications

Education

  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
  • SIP training or certifications highly preferred

Experience and Technical Skills

  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SIP signaling protocols, ladders and error messages
  • General understanding of the OSI model
  • Hands on troubleshooting of BGP and routing decisions
  • Ability to navigate Cisco CLI
  • SONUS troubleshooting experience preferred, but not required



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