Windows Admin Apply
| Skills Required: In depth Knowledge of IIS (Advanced) Intermediate Knowledge of Windows OS Intermediate knowledge of networking Intermediate knowledge of WEB Security In depth Troubleshooting skills Excellent communication and writing skills Intermediate knowledge of physical and\or virtual hardware functionalities and design Other 3rd Party Software Knowledge will be plus: SureSync Support Hours (Shift, Days of Week, Hours in EST): 24 x 7 x 365 days a year We rotate primary and secondary support between teams, offshore employees are required to support nights and weekend. Baseline Volume Examples- SMC Support Tickets, SMS Service Now Requests, OPS view Alerts, Inbound calls, Other Critical Activities % Breakdown of each and % of Total Service now support Tickets:20% Service now work\task Requests: 70% Inbound calls: 10% Service Level Agreements (SLA's) Service Level Agreements 1. SLA SMC Work\Task SLA are 72 hours 2. Description we assign analyst within 72 hours 3. Required Service Level 99% of the time we meet our SLA |
