Account Administrator

Pay: $45,000/year + a full benefits package including:Medical insurance ~85% employer paidDental, Long-Term Disability, and Life insurance 100% employer paid10 Paid HolidaysTiered PTO Plan based on length of employment401k and Profit Sharing after 12 months of employmentOverview: Our client, a distribution company founded in the 1930s located in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives. This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties. The ideal candidate will be willing to learn/highly trainable, have a customer service oriented mindset, friendly/positive attitude, and looking for a long-term home!Schedule: Monday - Friday 8:00 AM - 4:30 PM (30-minute unpaid meal break)Duties:Communicate with customers via phone, email, and web chat to provide product and service informationCollect necessary order details and assist with reviewing contracts for new and repeat businessSupport the Outside Sales Representative in quoting and price negotiationsRespond to customer inquiries, including requests for quotes and product informationCollaborate with suppliers to obtain pricing and delivery timelinesResolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as neededMaintain accurate records of customer interactions, including inquiries, complaints, and follow-upsMonitor inventory levels for assigned customer products and provide updates as neededAssist with project management activities in collaboration with the Outside Sales RepresentativePerform additional related duties as assigned by managementQualifications:High school diploma required; Associate’s or Bachelor’s degree preferredExcellent written and verbal communication skillsStrong customer service orientation with a focus on solution-based sales supportProven ability to manage multiple projects in a moderately paced environmentProficiency in Microsoft Office; strong Excel skills are a significant advantageComfortable learning and using ERP systems and online procurement platformsBasic technical math and mechanical aptitude preferredPrevious customer service or inside sales experience requiredAbility to read technical drawings or blueprints is a plusMust be able to sit and work at a computer for extended periodsUS Citizenship is required in compliance with federal regulations (ITAR)Must be able to pass a drug and alcohol screeningParking: Easy free parking lot!